Senior Field Service Technician

Job Title

Job Description

Key Responsibilities

Equipment Service & Maintenance

• Perform maintenance, troubleshooting, repairs, and equipment overhauls on JBT leased and customer-owned equipment.
• Diagnose and resolve mechanical, electrical, pneumatic, and hydraulic issues.
• Complete service documentation, reports, and maintenance records accurately and on time.
• Manage parts inventory, identify shortages, and coordinate replacement parts as needed.
• Assist with equipment installations, removals, upgrades, and major mechanical modifications.
• Support customer operations by maintaining equipment performance and minimizing downtime.

Customer Support & Communication

• Build and maintain strong relationships with customers through professional service and technical support.
• Communicate effectively with customers, supervisors, and internal teams regarding equipment status and service needs.
• Develop a working knowledge of customer processing operations and equipment systems.
• Attend customer meetings related to equipment performance and operations when requested.
• Follow all customer site policies, procedures, and safety requirements.

Safety & Compliance

• Adhere to all company and customer safety policies and procedures.
• Participate in required safety training and maintain compliance with safety standards.
• Follow established service processes, maintenance procedures, and operational guidelines.

Administrative & Operational Responsibilities

• Maintain company vehicle and tools in good working condition, if assigned.
• Communicate shift updates and service information effectively between teams.
• Represent JBT professionally at all times.
• Perform additional duties as assigned by service management.

Required Qualifications

• High school diploma or equivalent.
• Successful completion of Apprentice and Service Technician I training requirements.
• Mechanical and electrical troubleshooting experience.
• Ability to work independently with minimal supervision.
• Strong communication and customer service skills.
• Valid Florida driver's license and safe driving record (if operating a company vehicle).
• Ability to travel and work overnight, weekends, and various shifts as needed.
• Personal transportation and reliable phone access.

Preferred Qualifications

• Mechanical, electrical, or computer systems training.
• Experience with industrial processing equipment.
• Knowledge of JBT products and equipment or equivalent industry experience.
• Experience with hydraulics, pneumatics, and industrial electrical systems.