PDC Account Representative

PDC Account Representative

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry and apply today!

The PDC Account Representative is responsible for handling inbound customer calls and supporting the inside sales team through accurate order processing, issue resolution, and day-to-day account support. This role serves as the front line of customer interaction for PDC, ensuring a high-quality customer experience while identifying and capturing incremental sales opportunities during each interaction.

Duties & Responsibilities

• Be the "Voice of PDC" by handling all calls to PDC's general sales line, promptly answering with a smile, and providing customer's exceptional service
• Conduct outbound sales calls prospecting for new PDC customers through cold calling and searching other media outlets.
• Analyze customer purchase history to identify growth areas. Design and implement programs to present to the customer. Handle inbound customer calls and provide the appropriate service action to all such calls, including writing orders, providing order tracking information, answering questions, and addressing concerns regarding past orders
• Achieve monthly and annual sales and gross margin objectives.
• Recommend products to customers based on customers' needs and interests.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Work with sales group to develop and market new products.
• Contact target accounts monthly through a variety of media to promote special offers as determined by management.
• Provide customers with product and service information Identify, research, and resolve customer issues.
• Follow-up on customer inquiries not immediately resolved
• Complete call logs and reports.
• Create and maintain order reports daily.
• Update and upload customer pricing matrix and maintain pricing expiration dates.
• Provide on-the-job training for new team members.

Education & Training

• Undergraduate degree or equivalent business experience preferred.

Certifications/Licenses:

• Valid driver's license with clean driving record.

Knowledge & Experience

• Minimum 2 years of experience in an administrative role
• Prior experience in a customer service environment is preferred
• Strong presentation skills
• Problem solving and multi-tasking

Skills & Abilities

• Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
• Communicating: Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making.
• Time Management: Managing one's own time and the time of others.
• Mathematics: Ability to solve simple equations; ability to use mathematics to solve problems.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Coordination: Adjusting actions in relation to others' actions.

Work Environment

The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reaching above shoulder heights, below the waist or lifting as required filing documents and storing materials.
• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
• Occasional lifting of moderately heavy objects, such as computers and peripherals.
• Sitting for extended periods of time.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.