Program Supervisor, Day Programs

Job Description

Job Description

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Responsibilities

Elwyn seeks a Program Supervisor to coordinate, implement, and supervise all assignments and activities within Day Program and community-based services. Under the supervision of the Program Manager, this role maintains standardized systems according to regulations, policies, and procedures.

DUTIES AND RESPONSIBILITIES:

• Coordinate daily activities and assignments of all direct care and additional support staff working at Day Program and day community-based services, including but not limited to horticulture activities, music appreciation activities, community gardening, visits to beauty salon, museum outings, etc. to enhance the lives of individuals with intellectual and developmental disabilities and to provide meaningful activities and learning opportunities.
• Develop, coordinate, and train staff in the implementation of classroom curricula, as well as activities for engagement within the community to ensure that staff are thoroughly prepared to work with individuals in daily activities and community outings
• Provide workflow coordination to and monitoring support staff in areas including but not limited to coaching, training, and assigning tasks within scope of Day Program and community-based activities, events, assignments, and regulatory requirements
• Provide linkage between Day and Residential Programs through phone calls, emails, and face to face meetings to ensure that services are being provided consistently and in accordance with the individual’s plan
• Provide direct care services, when necessary, including but not limited to leading and initiating activities and conversation to interact with and engage the individuals through various communication styles, providing instruction and guidance to the individuals, providing and assist with adult daily living needs such as personal care, hygiene, and appropriate clothing
• Develop activity calendars in conjunction with what individuals request to ensure both facility- and community-based experiences
• Provide assistance in crisis intervention situations as needed, including but not limited to de-escalating and redirecting individuals when displaying negative behaviors and medical emergencies to stabilize behaviors and ensure the health and safety of individuals receiving services
• Complete or ensure the completion of required/designated program documents including but not limited to specific diet protocols, program notes based on summary of observations of activities of individuals in both facility and community-based activities, and attendance/utilization reports and ensure documentation is completed no later than the end of each program day in accordance with policies, procedures, and regulations, for accurate billing purposes, as well as to assist in monitoring the individuals’ progress toward goals
• Assist with transportation of individuals and staff if assistance is needed
• Maintain supplies, outreach to community for potential partnerships for participants to develop relationships with members of the greater community
• Assist documentation specialist in ensuring submission of notes daily
• In conjunction with the Day Program Manager and Day Program Director, as well as other Elwyn staff and required outside parties, assist with ensuring staff adherence to Day Program regulations, policies, and procedures, including but not limited to Division of Developmental Disabilities (DDD) and Center for Medicare/Medicaid Services (CMS) Home and Community Based Services mandates and supports program policy manual
• Maintain and coordinate visitations, tours, and monitoring of Day Programs with Supports Coordinator, agencies, and other personnel in absence of Program Manager and/or Program Director by coordinating visitation schedules between Day Programs and visitors to ensure any requests are complied with to meet audit and regulatory compliance while creating the least disruption to programming
• Coordinate changes of staff schedules of Day Program staff, as needed, to include weekend and residential hours to ensure proper coverage in both day and residential programs
• Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures and ensuring any staff performance issues are conveyed to the Program Manager and the Operations Manager, when needed, etc.
• Maintains current state-mandated training and certifications
• Follows all current policies and procedures of Elwyn New Jersey
• Cooperate with Elwyn New Jersey and the State of New Jersey Department of Human Services, or any other authorized investigating body during an inspection, an inquiry, or investigation
• Perform cardiopulmonary resuscitation (CPR), First Aid, safety care crisis intervention, and medication administration using agency-trained protocols
• Perform other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• High School diploma or equivalent
• Supervisory experience preferred
• Two (2) years of experience working with individuals with intellectual and/or developmental disabilities.
• Knowledge of applicable state program regulations preferred
• Previous experience working within and managing a unionized workforce preferred
• Non-profit human service experience highly preferred
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must be able to perform CPR and safe care using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred
• Must submit to a criminal background check and be determined to be not disqualified by the New Jersey Department of Human Services prior to working with individuals served
• Must agree to have their name checked against the New Jersey Central Registry of Offenders Against Individuals with Developmental Disabilities and NJ Child Abuse Registry (CARI)
• Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record