Senior Customer Experience Coordinator

Senior Customer Experience Coordinator

The Senior Customer Experience Coordinator is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders, complaint-intake, and providing product support referrals. This position mentors other team members and takes a role on new initiatives within the team.

This is a remote opportunity with preference for candidates in EST or CST zones.

Key Duties and Responsibilities

• Process customer orders/changes/returns in accordance with CONMED policies.
• Participate in broad and varied assignments to ensure customers receive the best sales service possible through processing orders, preparing correspondence, coordinate activities with other departments in accordance with company policies and procedures.
• Rectify product or service problems by clarifying customer complaints and following up to ensure proper resolution.
• Respond to customer and internal partners by providing accurate, valid, and complete information.
• Identify and resolve complex assignments requiring considerable judgement to further the team's initiatives.
• Serve as the SME for the Customer Experience team.
• Other duties as determined by Management

Job Requirements

• High school diploma or Equivalency
• 1-2 years in a customer service environment, with experience in Oracle or similar ERP systems highly preferred.

Preferred Experience

• Strong computer skills
• Strong interpersonal skills & ability to effectively communicate with customers
• Ability to actively listen and problem solve for timely resolution.
• Ability to manage multiple tasks
• Exceptional organizational skills

Expected Travel 0-20% This position is not eligible for employer-visa sponsorship

Disclosure as required by applicable law, the hourly range for this position is $20.40 - $31.11 an hour. The actual compensation may vary based on geographic location, work experience, education and skill level. The salary range is CONMED's good faith belief at the time of this posting.

This job posting is anticipated to close on June 12, 2026. We may, however, extend this time period, in which case the posting will remain available on careers.conmed.com. Please submit your application as soon as possible as we will be reviewing applications on a rolling basis as we receive them.

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at View phone number on click.appcast.io option #5.