Environmental Services Director

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Environmental Services Director is responsible for leading and supporting Environmental Services operations across hospital accounts within the Detroit metro market. This role provides strategic, financial, and operational leadership while ensuring regulatory compliance, service excellence, and strong collaboration with hospital administration and clinical partners.

Key Responsibilities:

• Oversee departmental financial performance, including budgets, forecasts, expenditures, and key performance metrics
• Develop, recommend, and manage departmental operating budgets to ensure fiscal accountability and adherence to financial targets
• Analyze financial data and operational statistics to drive efficiency and informed decision-making
• Plan, organize, direct, and supervise all Environmental Services functions and activities
• Establish work standards, workflows, staffing models, and productivity expectations to support high-quality outcomes
• Coordinate Environmental Services activities with nursing leadership, facilities, infection control, and other hospital departments
• Provide leadership across multiple accounts, including travel to assigned sites to offer operational support, mentorship, and oversight
• Establish, implement, and enforce departmental policies, procedures, and best practices to ensure consistency and compliance
• Actively communicate with hospital administration and client stakeholders to align department objectives with facility goals
• Ensure compliance with all regulatory, accreditation, and safety requirements
• Lead and administer quality initiatives, including Total Quality Management (TQM) processes and performance improvement plans
• Demonstrate proactive leadership in achieving facility goals, contract commitments, and performance targets
• Foster a culture of accountability, engagement, creativity, and continuous improvement by coaching, mentoring, and developing team members
• Model strong leadership behaviors that promote service excellence, collaboration, and operational integrity

Preferred Qualifications:

• Four years of Environmental Services management or director-level experience, or an equivalent combination of education and related experience
• Healthcare Environmental Services or housekeeping management experience in a large, complex account is strongly preferred
• Demonstrated ability to analyze and interpret financial, operational, and performance data, with solid general business acumen
• Strong leadership, interpersonal, and communication skills, including the ability to influence and collaborate with diverse client and administrative stakeholders
• High customer-service orientation with a strong focus on quality, safety, and patient experience
• Ability to manage multiple priorities, work under pressure, and consistently meet established goals and objectives
• Proven public speaking and presentation skills preferred

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details:

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1522118

TouchPoint

Caitlin Pham

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