PC Support Specialist

PC Support SpecialistGrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening for a PC Support Specialist in our Miami office. Primary duties include end-user support of computer hardware and peripherals, as well as support of standard firm productivity software. The position requires 3+ years of hands-on experience in a PC Support (or similar) role in a professional office environment. The successful candidate must have extensive experience diagnosing and resolving issues with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconference equipment, and other technical equipment. Excellent troubleshooting and problem-solving skills are required, as are a strong sense of professionalism and initiative. The candidate must be customer service-oriented and able to multitask and prioritize requests to complete tasks in a timely manner. Must have expert-level knowledge of the Windows operating system and solid working knowledge of Microsoft networking, hardware, and printer support. Experience with law firm applications, including iManage Work and Aderant, is a plus, but not required. We provide a professional work environment and a competitive employment package, including comprehensive benefits. GrayRobinson is an Equal Opportunity Employer.