Service Technician I - IT Help Desk

IT Service Technician IIThe IT Service Technician II uses specialized knowledge & skills to perform hardware support and repairs for user departments across the company. The IT Service Technician II resolves hardware, software, and communication problems/conflicts/defects.VytlOne is the nation's only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we're not just transforming pharmacy—we're making a purposeful impact on the communities we serve.At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you're encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you'll find a place where your ideas are heard, your contributions are valued, and your career can thrive.This is a remote-based position within the Continental US.ResponsibilitiesInvestigate, analyze, and resolve hardware and associated software and communications problems with computer systemsPerform complex hardware repairs and maintenance on a wide range of PC-based computers and peripheralsProvide advanced hardware technical assistance and supportTroubleshoot and resolve system hardware, software, and communications failures and conflictsInstall, integrate, and configure new computer systems and hardware for usersProvision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating proceduresReview, prioritize, and process problem reports; document the progress of projects.Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharingAssist in multiple audits: Quarterly system access, software, licensingMaintain a high-level quality of customer service standards in dealing with and responding to questions.Perform other job-related duties as assigned.Follow procedures for call length, and escalation processResolve tickets to meet set SLA'sQualificationsEducation:High School graduation or equivalent is requiredBachelor's Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferredExperience:5+ years PC maintenance/repair, application software supportKnowledge of Microsoft Office software products requiredSoftware and hardware certifications a plusKnowledge of Incident Technology Infrastructure Library (ITIL) or Cobit frameworkRetail pharmacy operations desirableExperience working in a corporate business environment desirableKnowledge, Skills and Abilities:Ability to perform advanced complex repairs and upgrades on a wide variety of computers and peripherals.Knowledge of a wide range of computer systems software, applications, hardware, and communications.Ability to simultaneously coordinate and complete multiple projects.Knowledge of advanced computer-troubleshooting techniques.Ability to diagnose the nature and extent of a wide range of computer problems.Ability to install and configure computer systems, hardware, and peripherals.Ability to make administrative/procedural decisions and judgments.Knowledge of customer service standards and procedures.Demonstrated leadership potential.Demonstrated ability to be self-motivated with a positive attitude.Demonstrated ability to mentor co-workers to help the team succeed.At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You'll work with a mission-driven organization focused on improving healthcare outcomes.Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:Comprehensive mental health and wellbeing resourcesNationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiumsCompany-paid basic life/AD&D, short-term and long-term disability insuranceRx, dental, vision, other voluntary benefits, and FSAEmployer-matched 401k PlanIndustry-leading PTO planAnd more!Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.Compensation: $25 - $27/hr*Actual compensation may vary based on factors such as experience and skills. Final compensation will be determined through a comprehensive evaluation of each candidate's qualifications and alignment with role expectations.