Regional Sales Manager

Job Description

Job Description

About Us

At Mattress Warehouse, we empower our associates to shape their careers and make a meaningful impact every day. As one of the largest and fastest-growing bedding retailers in the United States, we're dedicated to improving lives through quality sleep. We offer quality products and exceptional service to our customers while supporting the communities we serve and protecting the environment.

As Mattress Warehouse continues its rapid growth journey toward becoming the nation's premier bedding retailer, we are seeking exceptional leaders who are passionate about developing talent, driving results, and building high-performing teams.

Why Choose Mattress Warehouse?

Joining Mattress Warehouse means becoming part of a team-oriented environment where your leadership, innovation, and commitment to excellence are recognized and rewarded.

What You Can Expect From Us

• Robust Compensation Package: Competitive base salary, performance-based bonus opportunities, and a generous 401(k) plan with a substantial employer match to help secure your financial future.
• Lead Large-Scale Business Growth: As a Regional Manager, you will oversee a region of 20+ stores, partnering with Area Managers and Store Leaders to drive sales performance, operational excellence, and customer satisfaction while helping Mattress Warehouse achieve its ambitious growth objectives.
• Comprehensive Benefits: We care about our employees' well-being by offering medical, dental, vision, short- and long-term disability, life insurance, AD&D coverage, recognition programs, and product discounts.
• Generous Paid Time Off: Enjoy vacation, personal, and sick time to support a healthy work-life balance.
• Career Development: We invest in our leaders through ongoing training, leadership development programs, continuous feedback, and access to an extensive learning library

What We're Looking For

At Mattress Warehouse, great leaders create great organizations. As a Regional Manager, you will serve as the strategic leader for a large geographic territory, leading a team of Area Managers and Store Managers responsible for more than 25 retail locations. You will be responsible for developing talent, driving sales and profitability, ensuring operational excellence, and fostering a culture aligned with our mission of improving lives through quality sleep.

This role requires a highly effective people leader who can inspire teams, execute business strategies, and deliver sustainable growth while maintaining an exceptional customer experience. You will partner closely with senior leadership to identify opportunities, solve business challenges, and support the continued expansion of Mattress Warehouse.

The ideal candidate combines strong business acumen, operational expertise, and a passion for coaching and developing future leaders.

Essential Functions

The Region:  Serving Eastern Pennsylvania—from Lancaster and Northern Philadelphia to the Lehigh Valley, the Poconos, and Scranton/Wilkes-Barre.

Strategic Business Leadership

• Lead and oversee a region of 25+ retail stores 
• Develop and execute regional business strategies that drive sales growth, profitability, market share, and operational excellence.
• Analyze business trends, performance metrics, and market conditions to identify opportunities and risks.
• Partner with executive leadership to support company growth initiatives, new store openings, and market expansion.

Financial Performance & Accountability

• Deliver regional sales, profit, and expense management goals.
• Monitor key performance indicators and implement action plans to improve business performance.
• Ensure accountability at all leadership levels for achieving sales, customer experience, and operational objectives.
• Identify revenue opportunities and cost-saving initiatives while maintaining high service standards.

Leadership Development & Talent Management

• Recruit, develop, and retain top leadership talent across the region.
• Coach and mentor Area Managers and Store Managers to strengthen leadership capabilities and succession planning.
• Foster a culture of accountability, engagement, recognition, and continuous improvement.
• Identify high-potential talent and create development opportunities to build a strong leadership pipeline.

Customer Experience Excellence

• Champion Mattress Warehouse's mission of improving lives through quality sleep.
• Ensure consistent execution of the customer experience across all stores.
• Promote utilization of our exclusive bedMATCH® diagnostic sleep system to deliver personalized sleep solutions.
• Address escalated customer concerns and implement solutions that enhance customer loyalty and satisfaction.

Operational Excellence

• Ensure all stores operate in accordance with company standards, policies, and procedures.
• Drive consistency in merchandising, inventory management, staffing, and operational execution.
• Conduct regular field visits to evaluate performance, reinforce standards, and support leadership teams.
• Lead execution of marketing campaigns, promotional initiatives, and company programs throughout the region.

Organizational Collaboration

• Build strong partnerships with cross-functional departments including Operations, Human Resources, Marketing, Merchandising, Recruiting, and Learning & Development.
• Serve as a key voice for field operations, providing feedback and recommendations to improve processes and business outcomes.
• Communicate company priorities effectively and ensure alignment across all levels of the organization.

Change Leadership

• Lead organizational initiatives and change management efforts throughout the region.
• Drive adoption of new processes, technologies, and programs to support company growth.
• Inspire teams to embrace innovation while maintaining focus on business objectives.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 7+ years of progressive retail Field Leadership experience, including multi-unit management.
• Proven success leading Store Managers and large multi-store retail operations.
• Strong financial acumen with experience managing large-scale P&L performance.
• Demonstrated ability to drive sales growth, operational excellence, and talent development.
• Exceptional leadership, coaching, communication, and relationship-building skills.
• Ability to travel extensively throughout the assigned region.
• Experience leading through growth, transformation, and change initiatives preferred.

Join Our Growing Team

As we continue our journey of rapid expansion, we are looking for Regional Managers who are ready to make a significant impact, develop future leaders, and help shape the future of Mattress Warehouse.

If you're a strategic, results-driven leader with a passion for people development and operational excellence, we invite you to apply and become part of a company that is transforming the sleep industry.

Mattress Warehouse is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and associates without regard to any characteristic protected by federal, state, or local law.

#MW