Customer Service Supervisor

COMPANY OVERVIEW:Balchem is committed to making the world a healthier place by delivering trusted, innovative, and science-based solutions for the health and nutritional needs of the world. Balchem employs approximately 1,400 employees worldwide who provide the service, quality, and technology that enables our customers to win with their customers. We have built a reputation for delivering results to all of our stakeholders. Founded in 1967, Balchem, a Maryland corporation, became a publicly-traded company in 1970 and is listed on Nasdaq under the symbol BCPC. Our corporate headquarters is located in Montvale, New Jersey, and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the U.S. and Europe. The Company consists of three business segments: Human Nutrition and Health, Animal Nutrition and Health, and Specialty Products.POSITION SUMMARY:Provides management oversight for the activities of customer service representatives connected to and responsible for specific lines of business. The Supervisor must ensure that P&C Customer Service Team is meeting performance measures and provide sound business decisions relative to customer satisfaction. Responsible for resolution of customer inquiries and timely processing of orders from entry to shipment. Must ensure proper integration with multiple plant operations, scheduling, inventory control, and logistics. Must coordinate activities and communicate well with Operations managers and sales organization.ESSENTIAL FUNCTIONS:Develop and lead a team of qualified personnel to deliver high quality customer service functionAssure customer satisfaction by critically monitoring and addressing customer issues and implementing timely corrective action responsesCommunicate directly with customers to identify their needs and work with internal resources to ensure rapid responseDirect responsibility for Key accountsEstablish and maintain customer service processes and proceduresCreate and maintain customer account records in Microsoft D365Manage the daily functions of the customer service team with enthusiasm and use leadership role to inspire teamwork and productivityProvide customer service training programs to promote quality customer service throughout the P&C divisionProficient in end-to-end order to processFollows and enforces all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards; works to advance and promote the safety culture of the siteExcellent communication will be essential with Operations, Manufacturing, Logistics, R&D and QA Departments in all locationsInteraction with Outside Sales and Marketing groups will be requiredParticipate in and contribute to cross-functional meetingsREQUIREMENTS:Must possess excellent business management skills, have a track record for innovation and outstanding leadership abilityMust have the ability to communicate at all levels of the organization and be able to lead changeRequires Bachelors Degree in a related discipline, 5-7 years of experience in food industry, plus a proven track record in sales or customer service management#PRM123Department:
P&C Selling & CSR
Location:
Maryland Heights, MO