Senior Desktop Support Technician

Benefits Medical, Dental, and Vision Insurance. 401K Job Overview The Senior Desktop Support Technician provides advanced technical support and serves as the primary resource for complex issues related to end-user computing environments. This role is responsible for ensuring the stability, security, and efficiency of desktop systems including hardware, software, and mobile devices. The position requires expertise in troubleshooting, device lifecycle management, and modern endpoint management solutions such as Microsoft Intune. Essential Duties and Responsibilities: Serve as one of the primary resources for advanced troubleshooting of technical issues, providing guidance and resolution support for Tier 1 and Tier 2 teams. Manage and track support requests through ServiceNow, ensuring accurate documentation and timely resolution. Configure, diagnose, reload, troubleshoot, and repair Windows and macOS laptops, desktops, and associated peripherals. Assist with Active Directory and Entra ID administration and user account management. Support and maintain Microsoft 365 applications and services, including Teams and Exchange Online. Some knowledge in Microsoft Intune for device enrollment, compliance policies, configuration profiles, and application deployment. Perform device lifecycle management, including imaging, deployment, and decommissioning of endpoints; maintain accurate IT asset inventory and ensure compliance with organizational standards. Provide technical support for audio/video and Teams equipment in conference rooms. Develop and maintain technical documentation, including knowledge base articles and standard operating procedures. Participate in IT projects and on-call rotations as required. Process Improvement: Identify opportunities to streamline support processes. Equal Opportunity Statement Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply Legal Compliance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Fair Chance Act The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance #J-18808-Ljbffr