Healthcare IT Specialist - Support & Systems

Join PrimaryOne Health and be a part of something special— help us care for our community—with compassion, dignity, and purpose. We are a mission-driven team providing quality care, hope, and healing to the community we proudly serve.Apply Today.WHO WE AREPrimaryOne Health’s commitment to high-quality service, personal patient care, and access to state-of-the-art technology enables us to remain the fastest growing urban health center in Central Ohio. Our patients have access to primary healthcare, dental and vision services, nutrition planning, diabetes education, and other specialty medical services for the entire family within their own neighborhood. PrimaryOne Health is dedicated to improving quality of life through providing access to the highest possible quality healthcare.WORK FOR US!PrimaryOne Health is currently seeking an IT Specialist for our East 17th Ave. health center.Essential Job Responsibilities:Maintain accurate records of support requests.Communicate with staff to understand and resolve technology problems, escalating when necessary.Coordinate triage of support requests.Manage accurate records or reports as needed.Travel to and from health centers as needed for support projects.Troubleshoot problems related to servers, networking, peripherals, thin clients, workstations, laptops, a/v equipment, MS Office applications, various MS Windows O/S, and other common business applications such as anti-virus or Adobe apps.Support telecommunications devices (analog, digital, IP and cellular) up to and including configuration of devices on CIX phone system software.Support company health technology systems by performing assigned scheduled maintenance and checks of company health technology systems.Responsible for managing user access and permissions.Complete basic IT projects as assigned such as wiring installation, AV for events, or evaluating products.Carry a company cell phone and respond to emergency situations that may require before hours or after hours’ time commitments on little or no noticeOther duties or special projects as assigned.Successful candidates must have a high school diploma or equivalent; college degree in computer related field preferred, and minimum four years' experience in a help desk environment.WHAT WE OFFERPrimaryOne Health offers competitive wages and an extremely attractive benefits package, including generous Paid Time Off, Paid Holidays, Medical/Dental/STD/LTD/Life, Professional Development / Professional Education, and company contribution to retirement plan. Other perks, such as discount programs, EAP, and worksite wellness are also available. Most benefits are available on the first of the month following date of hire.EOE #J-18808-Ljbffr PrimaryOne Health