Inside Sales Rep

Piqua Hardware & Rentals is seeking a motivated, outgoing, and customer-focused Inside Sales Representative to help grow sales throughout our retail store and building materials departments.

This individual will be responsible for selling a wide variety of products, including windows, doors, kitchens, flooring, grills, paint, power equipment, and other building materials and specialty products.

This is a customer-facing sales position. The majority of the individual's time will be spent on the salesfloor interacting with customers, identifying their needs, recommending products, and closing sales. The successful candidate must enjoy working with people, have a strong desire to sell, and be comfortable engaging customers throughout the store.

The ideal candidate will have previous experience in retail sales, building materials, construction products, or specialty product sales. Experience selling higher-end products and managing larger customer purchases is highly desirable.

Key Responsibilities

Salesfloor & Customer Engagement

• Spend the majority of working hours on the salesfloor actively engaging and assisting customers.
• Proactively approach customers, identify their needs, and recommend appropriate products and solutions.
• Sell higher-value and specialty products, including grills, paint, power equipment, windows, doors, kitchens, flooring, and other merchandise.
• Educate customers on product features, benefits, quality, and differences between product options.
• Generate additional sales through product recommendations, add-on sales, and cross-selling.
• Build customer confidence and develop long-term relationships.
• Take ownership of customer interactions and work to close sales.
• Maintain strong product knowledge across assigned sales categories.

Building Materials & Specialty Sales

• Assist customers with window, door, kitchen, and flooring selections.
• Prepare estimates, proposals, and customer quotes.
• Coordinate measurements, product specifications, and special orders.
• Obtain vendor pricing and product information when necessary.
• Work with homeowners, contractors, builders, and commercial customers.
• Manage larger sales opportunities from initial inquiry through order completion.

Sales Follow-Up & Order Management

• Consistently follow up on outstanding quotes and open sales opportunities.
• Work to convert estimates into completed sales.
• Process customer orders and special orders accurately.
• Communicate order updates, lead times, and delivery expectations.
• Coordinate with purchasing, warehouse, delivery, and installation teams.
• Maintain organized customer records and project information.

Customer Service & Store Support

• Provide professional, knowledgeable, and timely customer service.
• Help customers find products and solutions that meet their needs and budgets.
• Resolve customer questions and concerns in a timely manner.
• Maintain an organized and professional salesfloor.
• Work with other team members to ensure customers receive consistent service throughout the store.
• Support overall store sales goals and promotional efforts.

Qualifications & Experience

• Previous sales experience in retail, building materials, construction products, or a related industry.
• Experience selling windows, doors, kitchens, and flooring strongly preferred.
• Experience selling higher-end products such as grills, paint, power equipment, and other specialty merchandise preferred.
• Strong customer engagement and relationship-building skills.
• Comfortable approaching customers and initiating conversations.
• Ability to explain product features, benefits, and value.
• Strong closing and follow-up skills.
• Ability to prepare estimates, understand measurements, and manage special orders.
• Strong organizational skills and attention to detail.
• Comfortable using computers, business software, and point-of-sale systems.
• Self-motivated, dependable, and able to work independently and as part of a team.

Work Schedule

• Tuesday – Friday: 10:00 AM – 6:00 PM.
• Saturday – 7:00 AM – 4:00 PM.
• Sunday and Monday – OFF

What We Are Looking For

We are looking for someone who genuinely enjoys selling and interacting with customers. This person should be comfortable selling everything from everyday retail products to larger, higher-dollar purchases.

The successful candidate will:

• Be outgoing, approachable, and comfortable engaging customers.
• Have a strong desire to sell and close business.
• Take initiative rather than waiting for customers to ask for assistance.
• Enjoy learning about products and educating customers.
• Be confident selling higher-end and specialty merchandise.
• Understand the importance of follow-up and customer relationships.
• Take pride in providing excellent customer service.
• Understand that profitable sales are just as important as sales volume.
• Be willing to work throughout the store and assist wherever customer needs arise.
• Be a positive, dependable, and accountable member of the PHR team.

About Piqua Hardware & Rentals

Piqua Hardware & Rentals serves the Piqua community and surrounding areas with hardware, building materials, rentals, construction products, and repair services.

As part of an employee-owned organization, we believe in teamwork, accountability, customer service, and continuous improvement.

Our goal is simple: Build relationships, provide solutions, and grow together.

Piqua Hardware & Rentals is an Equal Opportunity Employer (EOE).
We are also a Drug Free Workplace employer.