Front Desk Specialist, Shattuck Shelter
Pine Street Inn
Principles Shelter is a temporary safety net, not a home. All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing. Never warehouse or institutionalize our guests in our shelters. Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.” Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing. Recognize the impact of violence and victimization on development and coping strategies. Employ an empowerment model. Maximize guest choices and control over their recovery based on relational collaboration. Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance. Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology. Minimize the possibilities of re‑traumatization. Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background. Solicit guest input and involve guests in designing and evaluating services. Requirements Qualifications All applicable qualifications are included in the listed sections below. Education / Training (Required) High School diploma or GED. Education / Training (Preferred) Valid MA driver’s license in good standing. Bilingual English/Spanish. Knowledge / Experience (Required) Minimum of one (1) year of experience in the Human Services field. Ability to communicate clearly both verbally and in writing. Ability to communicate/speak (as well as to listen) in a non‑judgmental manner. Knowledge / Experience (Preferred) Knowledge in the areas of addiction, recovery, and mental illness. Knowledge of issues pertaining to the homeless. Experience with front‑line customer service and/or a similar front desk/customer service desk setting. #J-18808-Ljbffr Pine Street Inn
$22.41 - $28 per hour
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