Lab Instrument Service Specialist

Position : Lab Instrument Service Specialist

Salary Range: $80K-$100K

Location: Germantown, MD

Unfortunately, we cannot support work visa permit applications for this role

About Pharmaron

Pharmaron is a global CRO (Contract Research Organization) helping pharma and biotech companies bring new therapies to life. With over 21,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.

We're proud of the impact we make and just last year, we supported over 780 discovery projects , 1,000+ CMC programmes , and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules, ADC's, biologics, and gene therapies and we work with more than 3,000 global customers . To learn more, visit

Job Overview:

The Lab Instrument Service Specialist is responsible for performing preventative maintenance (PM), routine calibration, performance qualification (PQ), troubleshooting, repair, and inventory management of analytical instrumentation and laboratory equipment. This role ensures optimal performance and minimal downtime of critical laboratory systems, including HPLC equipment, mass spectrometers, and particle accelerators.  Discipline in LC and/or Mass Spec repair and maintenance.

Key Responsibilities:

• Perform preventative maintenance (PM) on analytical instruments and laboratory equipment; establish PM programs for new equipment and update existing programs as needed.
• Install, configure, and qualify new analytical instrumentation and laboratory equipment, including conducting performance qualification (PQ).
• Troubleshoot and repair analytical instruments and laboratory equipment efficiently and accurately to minimize downtime.
• Monitor equipment performance and failure trends to identify root causes and implement appropriate remediation strategies.
• Develop and implement testing procedures and maintenance strategies to ensure optimal instrument performance and reliability.
• Maintain accurate, compliant documentation and records for analytical instruments and laboratory equipment.
• Manage and maintain accurate inventory of instrument consumables, spare parts, and related supplies.

What We're Looking For:

• Associate degree (60+ credit hours) with 2+ years of relevant experience OR Bachelor of Science in a related field.
• Previous work in a technician or field service role at a vendor/OEM supporting biotech instrumentation. 
• Extensive hands-on experience with laboratory instrumentation troubleshooting and repair.
• Experience operating HPLCs, mass spectrometers, and automated liquid handling systems. Mass Spec/ LC experience preferred,but not required.
• Strong knowledge of Good Laboratory Practice (GLP).
• Experience with equipment maintenance, performance testing, and quality control processes.
• Strong technical documentation and organizational skills.
• Effective written and verbal communication skills.

Why Pharmaron?

Pharmaron is a premier service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities and established a broad spectrum of research, development, and manufacturing service capabilities throughout the entire drug discovery, preclinical, and clinical development process across multiple therapeutic modalities, including small molecules, biologics, and CGT products. With over 21,000 employees and operations in the U.S., the U.K. and China. Pharmaron has an excellent track record in delivering R&D solutions to its partners in North America, Europe, Japan, and China.

Collaborative Culture: You will thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners, and collaborators.

Benefits: As part of our commitment to your well-being, we offer a comprehensive benefits package:

• Insurance including Medical, Dental & Vision with significant employer contributions
• Employer-funded Health Reimbursement Account
• Healthcare & Dependent Care Flexible Spending Accounts
• 100% Employer-paid Employee Life and AD&D Insurance, Short- and Long-Term Disability Insurance
• 401k plan with generous employer match
• Access to an Employee Assistance Program

How to Apply:

Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today!

As an Equal Employment Opportunity and Affirmative Action employer, Pharmaron values diversity and inclusion in the workplace, fostering an environment where all individuals are empowered to succeed. Join us in our mission to make a difference in the world of life sciences.