Room Attendant

Hotel Zessa- a Doubletree by Hilton, 201 East MacArthur Boulevard, Santa Ana, California, United States of America Job Description Who We Are: Feel valued and cared for at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay. Company Description: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment. Job Description What You Will Accomplish Cleans all areas of the property's guest rooms according to standards and procedures. Assigned responsibilities typically include changing linens and making beds, cleaning bathrooms, sweeping and dusting guest rooms, emptying trash, maintaining cleanliness of balconies and terraces, cleaning and dusting room furnishings as assigned. Restocks guestroom amenities and literature as needed. Maintains linen closet in a clean, neat and orderly manner. Assists with restocking as assigned. Responds to guest requests pertaining to room cleanliness, amenities and linen to exceed guest satisfaction. Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior. Retrieves, stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations. Returns any items found in guest rooms, hallways, or back of the house to the housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it. Cleans all corridors and service areas as assigned. Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents. What You Will Bring Cleans and supplies all assigned guest rooms or other guest areas according to department procedures and standards to exceed guest satisfaction. Reports damage, mechanical deficiencies, suspicious activities or theft. Great If you have Prior housekeeping experience in a hotel environment preferred. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires general communication and interpersonal skills and commitment to a high level of guest satisfaction. Ability to read and comprehend simple instructions, short correspondence and memos. Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes required training as scheduled. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Hotel Zessa- a Doubletree by Hilton, 201 East MacArthur Boulevard, Santa Ana, California, United States of America #J-18808-Ljbffr