Business System Specialist

Business System Specialist (DIV00000231) Salary Range Salary commensurate with experience and qualifications About the Position This role is an on-campus, in-person position. It is part of the management team for the Registrar’s office and provides support for student athletes’ academic certification, the Degree Program Module, ad hoc queries, and Release of Education Records in the Student Administrative System (my.SMU). It also contributes to the Registrar’s Office efforts to support the SMU Quality Enhancement Plan “SMU-in-FOUR.” Essential Functions Student Athletes’ Academic Certification Interpret NCAA and Conference AAC academic eligibility regulations for student athletes. Interpret SMU academic progress policies and implement appropriate procedures. Serve as the Registrar’s liaison with schools to track academic progress toward degree. Monitor academic eligibility for first‑year, continuing, and transfer student athletes and verify satisfactory academic progress. Manage documentation for Athletic Certification processes, including writing new and modifying existing policies and procedures. Identify and create data queries to support and enhance Athletic Certification processes. Collect, report and maintain Academic Program Progress data in the NCAA system. Manage access to NCAA single sign‑on for SMU. Troubleshoot issues and problems with Student Athletes processes in my.SMU and the NCAA system. Provide training to fellow RO team members. Degree Program Module Compare approved new/changes to requirements in the catalog for accuracy. Set up Academic Advisement Module requirements, requirement groups, course lists, and other required entities to run Academic Advisement accurately and efficiently using SMU’s bulletin. Maintain requirements for Academic Advisement and the Degree Planner. Set up and maintain Highpoint degree paths for academic plans. Maintain documentation for Academic Advisement and the Degree Planner. Respond to inquiries and helpdesk tickets for Academic Advisement and the Degree Planner. Image supporting documentation for changes made to the Academic Advisement setup. Provide system support to all academic areas. Troubleshoot issues in the Academic Advisement module and the Degree Planner module. Write queries for AA‑related requests. Ad hoc Queries Write/build queries as requested by users. Run preformatted queries as requested by users. Research requests and coordinate with technology staff to identify source of data and process needed to fill request. Maintain queries created and make modifications as needed. Document purpose of each query, explain how statistics are obtained, and how to run the process. Support for Release of Education Records (RER/FERPA) Set up and maintain Release of Education Records procedures. Provide system support for the Release of Education Records. Troubleshoot issues and problems with Release of Education Records. Participate in and ensure quality testing for all updates, fixes, and enhancements. Accept special project assignments. General Responsibilities Attend meetings and conferences to stay abreast of technology issues. Attend all Division and Team meetings and staff development and training activities. Assist with Academic Ceremonies and support other Registrar activities and projects as requested. Knowledge of and adherence to the Family Educational Rights and Privacy Act of 1974 (FERPA) and the National Collegiate Athletic Association (NCAA) regulations. Qualifications Education and Experience A Bachelor’s degree is required. A minimum of three (3) years of computer‑related work experience is required. Experience with an institution of higher education, PeopleSoft Student Administrative System, and student athlete certification is preferred. Knowledge, Skills and Abilities Strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and maintain effective relationships with a wide range of constituencies. Strong written communication skills. Strong problem‑solving skills with the ability to identify and analyze problems and devise solutions. Strong organizational, planning, and time‑management skills. Knowledge of MS Word, Excel, Access, and Outlook. Ability to learn new software including query tools. Physical and Environmental Demands Sit for long periods of time Deadline to Apply Priority consideration may be given to submissions received by June 5, 2026. Application deadline is June 15, 2026. EEO Statement SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. Benefits SMU offers staff a broad, competitive array of health, dental, and vision plans, as well as wellness programs and retirement options that benefit and protect employees during their working years and, if eligibility criteria are met, during retirement years. #J-18808-Ljbffr Southern Methodist University