Desktop Support Technician Sr

Desktop Support Technician Sr Location: Frisco - Ambulatory Surgical Center Monday through Friday, eight-hour shift between 7:00 AM and 6:00 PM . The position requires flexibility to support occasional after-hours, weekend, and on-call activities as needed for critical incidents, project implementations, maintenance windows, and operational requirements. Duties and Responsibilities Provide outstanding customer service by ensuring all assigned tickets, change orders, project task assignments, or other deliverables are handled in a timely manner with quality outcomes, and with continuous communication in accordance with departmental policy and procedure Follow all Scottish Rite for Children policies, procedures, standards, and guidelines Perform all work in accordance with the spirit of our Care Rite core values Responsible for maintaining inventory of assigned software licenses and hardware Develop and maintain assigned documentation (procedures, guides, etc.) Maintain knowledge of current desktop computing environment principles and practices (understanding and demonstrating common practices for hardware troubleshooting, maintaining skillset with operating system diagnosis and understanding operating system features for current and upcoming desktop operating systems) Required Skills and Abilities High school diploma or equivalent required CompTIA A+ certification or equivalent certification which demonstrates proficiency with maintaining desktops in a corporate or health care networked environment preferred; equivalent certifications may include but are not limited to Security+, Microsoft certified desktop Minimum 5 years of experience in the installation, configuration, maintenance, and troubleshooting of desktop systems having Microsoft's Windows Operating System installed in a corporate or health care, networked environment Working Environment Working conditions: Inside Working Position: Sitting Physical Demands: Medium Physical Requirements: Lifting/Carrying, Pushing/Pulling, and Stopping/Kneeling/Bending An Individual in this position will be required to list or carry weight in this group: 11-24 lbs Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Smelling, Speaking An Individual in this position will be exposed to: Inside/Outside environment #J-18808-Ljbffr SRC