Mail Services Supervisor: New York, NY

Global Workplace Solutions (GWS) Local is a hard services‑led, tailored facility management solution. We self‑perform hard services while partnering with best‑in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high‑level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best‑in‑Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role: As a CBRE Mail Services Supervisor, you will be responsible for supervising all aspects of the mailroom operations for a building or campus. This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor. What You’ll Do: Supervise personnel assigned to mail services. This includes establishing work schedules, assigning tasks, cross‑training staff to perform shipping/receiving duties as back‑up, and evaluating and developing performance. Conduct personnel meetings as necessary about safety, procedures, and operations. Maintain records of the mailing costs incurred by each business unit or department and implement cost savings programs and procedures to increase efficiency. Maintain policy and procedural manuals for mailroom operations. Recommend changes and inform mailroom personnel of changes made. Monitor on‑line production/copy requests, set up conference rooms for client meetings, answer telephones and take messages in a professional manner. Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. May establish new techniques to ensure the team is able to meet its objectives. Has a direct impact on the team objectives as well as the objectives of related teams. Ensure personal and team outcomes have a positive impact on customer objectives. Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus. What You’ll Need: High School Diploma or GED with 5+ years of job‑related experience. Prior shift manager or supervisory experience preferred. In‑depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. Requires the ability to explain complex concepts or sensitive information. Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Excellent organizational skills with a master‑level inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. #J-18808-Ljbffr CBRE Group, Inc.