Senior Client Specialist

About the Role As a Senior Client Specialist at Baird, you’ll be a strategic partner in delivering exceptional client service and strategic partnership to one or more Financial Advisors. This role goes beyond daily operations—leading complex client onboarding, managing high‑touch communications, and orchestrating efficiencies in process. You’ll also drive business development by identifying growth opportunities, enhancing advisor effectiveness, and contributing to long‑term practice success. Ideal candidates are licensed professionals with sharp analytical skills, a proactive mindset, and a passion for delivering exceptional service in a dynamic wealth management environment. The Impact You’ll Make Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan. Gain knowledge of and leverage partnership with Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients. Answer all incoming phone calls and handle as appropriate, managing client needs where possible and advising the Financial Advisor of action taken. May schedule client appointments and/or conference rooms for appointments. Assemble/generate materials including paperwork and reports for client meetings. Understand and ensure business adherence with firm and financial industry regulatory policies. May manage FA and Team’s social media presence (website, LinkedIn, X, etc.). Maintain the Client Relationship Management (CRM) system for Financial Advisors, leveraging the platform to manage the client relationship through mailings, reporting, e‑mail tracking, and more, with the goal of implementing well‑defined client service models. May organize and coordinate seminars and client events at the direction of Financial Advisors, developing client lists, designing material and seminar/meeting content, coordinating PowerPoint presentations and following through with client contact. Seek ways to enhance FA(s) business effectiveness and marketability. Initiate and complete all transactions required to fully service client accounts, i.e., paperwork, correspondence, client request fulfillment and special projects as needed. May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction. May also provide back‑up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary. Proactively review investment opportunities daily and notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous day’s activities. What You’ll Bring To Baird 5+ years of prior industry work experience. Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses. Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms. Excellent verbal and written communication skills. Detail oriented with an emphasis on accuracy. Critical thinking and proactive problem‑solving skills. Good analytical skills with ability to perform semi‑advanced math. Understanding of compliance regulations, including the client complaint process and correspondence policies. Bachelor’s degree preferred, not required. #J-18808-Ljbffr Robert W. Baird & Co.