Support Services Manager

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. The Trust Support Services Manager provides leadership across key trust operations functions, ensuring accuracy, compliance, and a seamless client experience. This role oversees multiple specialized teams and is responsible for driving operational excellence, risk management, and continuous improvement. You will play a critical role in aligning day-to-day execution with fiduciary standards and enterprise trust strategy while leading a high-performing operations organization. Key Accountabilities Lead multiple Trust Support Services teams to ensure consistent execution, performance, and service quality. Oversee trust operations activities including onboarding, account transfers, documentation, billing, and administrative reviews. Ensure adherence to fiduciary standards, OCC regulations, and internal policies through strong controls and oversight. Develop and monitor key performance indicators to track productivity, quality, risk, and service levels. Drive process improvements and automation efforts to enhance efficiency, scalability, and client experience. Partner with Compliance, Risk, Technology, and Relationship Management to align operational execution with business goals. Manage audit and examination readiness, including issue resolution and timely remediation of findings. Communicate operational performance and risk insights clearly to senior leadership. Education & Experience Required Bachelor’s Degree in Business, Finance, or related field (or equivalent experience) 8+ years of experience in trust operations, fiduciary services, or wealth management operations 5+ years of progressive management or supervisory experience leading operational teams Strong understanding of trust accounting, fiduciary standards, and regulatory frameworks Preferred CSOP – Certified Securities Operations Professional CTOP – Certified Trust Operations Professional CTFA – Certified Trust and Financial Advisor CFIRS – Certified Fiduciary and Investment Risk Specialist Why You’ll Love Working Here You’ll join a team committed to operational excellence, strong client outcomes, and continuous improvement in a regulated environment. This role offers meaningful leadership responsibility, cross-functional influence, and the chance to modernize trust operations processes. We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life. Retirement savings including both 401(k) and Pension plans. Paid time off to volunteer in your community. Opportunities to connect with others through our diversity-focusedColleague Resource Groups. Competitive salaries with professional development and advancement opportunities. Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more. Personal banking, loan, investmentand insurance benefits. Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community on Facebook, LinkedIn and X. Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact View email address on click.appcast.io if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish. Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. $110,530.00 - $189,480.00 per year #J-18808-Ljbffr