Reservations Supervisor

Job Description

Job Description

The Reservations Supervisor is responsible for supervising Reservations agents ensuring they provide efficient and friendly service to all guests.

This is an In-Person position only.

Duties:

• Supervise, direct, and coach all agents, providing them feedback, recommendations, and assistance.

• Oversee the reservations team, ensuring excellent guest service by managing service difficulties and prioritizing guest needs.

• Effectively communicate with guests, coworkers and management via email and profile notes.

• Conduct interviews, train, and evaluate Reservation Agents.

• Conduct one on one training with agents.

• Assist with inputting reservations and monitoring and adjusting rates.

Qualifications:

• Must be at least 18 years of age.

• High School Diploma or G.E.D required.

• Two or more years’ experience in front desk or reservations are preferred.

• Experience in customer service, public relations and excellent communication skills preferred.

• Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.

• Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication, and data input.

• Must be able to communicate clearly and effectively in English.