Manager of Account Configuration Group

Job Summary Corpay is currently hiring a Manager of Account Configuration Group (ACG) within our Implementations team, located in Brentwood, TN. You will lead a team responsible for configuring new accounts and providing customer training. You will collaborate across departments to implement products and services in a customer‑focused manner, managing multiple projects and overseeing account configuration for solutions such as Purchasing, Travel and Entertainment cards, ePayables Virtual cards for AP payments, and Payment Automation. This role reports to the Director of Channel Implementations. Domestic U.S. travel may be required. How We Work As a Manager, you will work in a hybrid environment and will receive the following support: Workspace in Brentwood, TN Hands‑on training Monthly home‑internet stipend Role Responsibilities Lead, manage, and mentor configuration technicians to achieve professional growth and effective customer liaison roles. Hire, train, and manage teams responsible for customer set‑up processes. Formulate and implement plans, policies, and documentation for consistent customer configuration and training experiences. Focus on scale and productivity in product adoption strategies. Benchmark, analyze, and report on Corpay’s customer configuration operations for growth. Review customer configuration and activity reports, team metrics, and performance data. Build strong relationships with key business leaders, colleagues, and the broader team. Act as a key advisor for the Salesforce CRM system, aiding in measuring sales organization success. Perform various miscellaneous projects and duties as assigned. Qualifications & Skills Bachelor’s Degree in Business, Communications, or related field, or equivalent combination of education and experience. 8+ years of progressive strategic account or business management experience, including support, sales, and customer success. Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Advanced experience with CRM or ticketing software. Leadership skills, including team motivation, delegation, coaching, and performance management. Deep understanding of recruitment, training, compensation, and HR systems. Exceptional problem‑solving abilities and creativity. Strong customer service orientation and strategic relationship‑building skills. Demonstrated success in sales, marketing, and relationship management. Business acumen and ability to predict outcomes from both customer and competitive perspectives. Proficiency in administration and management principles, including resource allocation and performance assessment. Knowledge of computer hardware, software, and data‑driven tools. Effective communication skills, both verbally and in writing. Commitment to fostering inclusivity, collaboration, and professionalism in the workplace. Key Attributes of the Ideal Candidate A consultant by nature Ownership of problems Solution‑oriented Quick to grasp processes and changes Comfortable confronting conflict professionally Effectively delegates in a matrix environment Thrives in collaborative teamwork Manages multiple tasks and processes across phases Thinking outside the box when needed Benefits (Selected) Automatic enrollment in 401(k) plan (subject to eligibility) Company‑wide virtual fitness classes Robust PTO including major holidays, vacation, sick, personal, and volunteer time Employee discounts with major providers (wireless, gym, car rental, etc.) Philanthropic support with local and national organizations Culture with contests and prizes Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please contact the Human Resources Department. #J-18808-Ljbffr Corpay, Inc.