Medical Office Receptionist

Company Description

The Center for Human Reproduction (CHR) is a leading fertility center based in New York City, recognized nationally and internationally for treating patients with multiple failed IVF cycles. Founded as one of the first IVF centers in the U.S., CHR specializes in treatment for diminished ovarian reserve. Our egg donor program is unique, offering a balanced compensation structure and third-party insurance policy. At CHR, we personalize each treatment plan based on extensive research and patient needs, ensuring better outcomes and patient experiences.

Receptionist / Billing Assistant

A prominent Fertility Clinic on the UES is looking for a receptionist to join our team. A strong candidate will have a solid work ethic, excellent attention to detail, and an empathetic nature given the sensitive field we work in.

Responsibilities

• Greet patients upon arrival, sign them in, and obtain insurance information.
• Provide patients with intake forms, copies of office policies, and assist with general inquiries.
• Manage administrative tasks, including drafting official correspondence and overseeing/scheduling patient appointments.
• Answer phones, take messages, and provide follow-up communication for patients, pharmacies, and other providers.
• Support billing operations by:
• Collecting and verifying insurance information at check-in.
• Entering and updating billing information in the system.
• Assisting with processing payments, co-pays, and outstanding balances.
• Coordinating with the billing department to resolve patient billing questions.
• Ensuring accuracy of patient financial records and insurance submissions.
• Familiarity with billing statements and billing codes

Salary Range

$22 – $27/hour, based on experience

Requirements

• 2+ years of experience in the medical field (preferred)
• 2+ years of prior customer service experience
• Basic Medical billing experience is a plus
• Excellent phone etiquette and communication skills
• Ability to work on alternating weekends
• Strong organizational skills and attention to detail

Work Location

• One location on the Upper East Side