Senior Ambulatory Practice Coordinator I, Ambulatory Care Management (Transitional Care)

Job Title

About UMMC: A Magnet-designated, nationally recognized academic medical center located in downtown Baltimore. Join a team where talent and innovation come together to advance patient care.

Position Summary

Under general supervision, performs scheduling, pre-authorization, and administrative functions while ensuring accurate patient registration. Works closely with the Business Supervisor and/or Clinic Manager to oversee front desk, call center, and referral coordinator staff.

Schedule: MondayFriday, 8:00 AM4:30 PM (Onsite) Location: UMMC Downtown & Midtown Campuses

Key Responsibilities

• Schedule appointments, outpatient tests, and procedures in accordance with physician schedules and UMMS policies
• Register patients and verify demographic and insurance information; obtain referrals and authorizations within the EMR
• Coordinate outgoing referrals and prepare after-visit summaries
• Educate patients on facility fees, co-payments, insurance, and MyPortfolio engagement
• Manage EMR work queues and assist with denial reconciliation
• Serve as EMR Super User and maintain/update provider clinical master templates
• Mentor and precept APC I and II staff; assist with hiring and performance management
• Act as liaison between the practice and CBO for revenue cycle issues
• Collaborate with interdisciplinary teams on administrative workflows and quality improvement initiatives
• Manage office and clinical supply ordering within budget
• Identify and escalate IT issues as needed

Work Experience

Education and Experience

• High School Diploma or equivalent (GED) is required.
• Minimum of three years of general clerical and/or administrative experience required.
• Two years of experience in a healthcare setting, preferably in a practice office.
• Knowledge of health insurance plans including Medicare and Medical Assistance required.
• Proficiency with computers is required.
• Proficiency with registration and scheduling and call center software required.
• One years of leadership experience preferred.

Knowledge, Skills and Abilities

• Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred.
• Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given.
• Ability to complete intake information and/or other documentation and respond promptly to instructions given.
• Effective listening skills with the ability to listen and understand patient information and translate it to written documentation.
• PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system.
• Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.
• Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues.
• Ability to work independently and respond effectively under stress and pressure.
• Ability to prioritize and manage numerous tasks in different stages of completion.
• Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

All your information will be kept confidential according to EEO guidelines.

• Review the 2025-2026 UMMS Benefits Guide

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