Shift Leader

Immediate Shift Leader Opportunity

Are you a highly skilled and motivated individual looking to join a dynamic team? Do you thrive in a fast-paced and fun-loving environment? If so, we want you to join us as a Shift Leader at Dunkin'!

Why Join Us:

• Cash Tips
• Career development and growth
• Discounted college degree program
• Competitive Pay and Weekly Wage
• Direct Deposit for convenience
• Free break Meals (restrictions apply)
• Paid Time Off*
• Healthcare and Dental*
• Bereavement leave*

*eligibility requirements

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma (or equivalent)

Responsibilities:

In addition to adhering to the Crew Member job description, Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience.

Team Environment:

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests' needs and service standards throughout the shift.
• Support training of Crew Members as directed by the Restaurant Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during the shift.

Operations Excellence for Guest Satisfaction:

• Hold guests as the highest priority and role model exceptional guest service.
• Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
• Complete all required training, including ServSafe® certification.

Profitability:

• Ensure restaurant standards and marketing initiatives are properly executed during the shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with the Restaurant Manager.
• Comply with all restaurant, Brand, and franchisee policies.

Location: Highland Donuts In Sunoco Gas Station, 3600 US Highway 9W, Highland, NY 12528, USA

If you're ready to take on this exciting opportunity to lead a team and grow your skills, apply now!