Area Manager

Community Management Leadership

Primarily responsible for providing community management to assigned communities as well as provide effective leadership and direction to assigned Community Managers.

Position Responsibilities

• Be the face of AAM by developing a working relationship with developer representative board members and having monthly conversations with board of directors.
• Standardize operating procedures for our onsite and Del Webb communities.
• Accompany Community Managers on property tours to drive – inspect – coach/mentor and develop an understanding of properties; complete all properties quarterly.
• Provide Leadership & Direction to Community Managers.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Maintain AM update sheet with communication dates and notes.
• Update watch-list with concerns.
• Attend Annual Meetings and Emergency Meetings with Manager.
• Attend Board Meetings as needed and randomly to check for quality of management.
• Maintain a professional demeanor when representing AAM at all meetings and functions.
• Document and recommend manager for incentive program to Regional Director.
• Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Director.
• Conduct bi-weekly meeting with managers to gain understanding of their communities and address any concerns or questions.
• Assist with property/manager assignments.
• Train and supervise assigned personnel by providing leadership and direction to Community Managers and prepare annual and 90 day reviews.
• Review, proofread and approve all mailings, notices, newsletters, etc.
• Review / Verify Board Packets are prepared per AAM and Board standards R-drive verification of Communities.
• Attend property tour/inspection have all properties completed quarterly and document tours.
• Review Inspection Reports.
• Handle escalated homeowner calls where homeowner is requesting to speak to someone above the manager.
• Monitor budget preparation.
• Review Community Websites.
• Review SharePoint Task Lists.
• Attend transition turnover meetings from Developer Division or New Community.
• Fill in or assist on communities that may be without a manager for a time due to extended leave or vacant position.
• May require some travel.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff effectively and delegate job duties as necessary.
• Ability to seek out and acquire new business.

Minimum Requirements:

• High school diploma or GED and five (5) years of full time, paid, professional experience in a Community Management role encompassing all of the following:
• Proven success in a supervisory role.
• Thorough knowledge of the HOA Management industry.
• Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
• Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
• Contract administration.
• Vendor management.
• Meeting facilitation with boards of directors and/or business partners.
• In-depth knowledge of budgets, financial administration and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
• Valid driver's license.

Non-essential Skills, Experience and Certifications (Preferred):

• CMCA, AMS or PCAM

Physical Demands & Work Environment

• Utilizing personal automobile for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.

Qualifications

Education

Required

High School or better.

Experience

Required

5 years:

High school diploma or GED and at least five (5) years of full-time, paid professional experience in Community Management. Supervisory experience. Strong customer service skills, conflict resolution, and problem-solving abilities. Experience working with HOAs or entities involving Governing Documents. Contract and vendor management. Facilitation of meetings with boards of directors/business partners. Familiarity with budgeting and financial administration. Valid driver's license.

Licenses & Certifications

Required

CMCA

Preferred

PCAM, CAASP, CAAM

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.