Service Manager

THE POSITION Our roster has an opening with your name on it. We are seeking a dynamic and experienced IT Change Manager to lead and evolve our change management capability. This role is critical in ensuring that technology changes are delivered efficiently, securely, and with minimal disruption to business operations. The ideal candidate will bring a strong blend of operational rigor, strategic thinking, and modern technology awareness including cloud and AI driven automation with a proven ability to deliver measurable outcomes in complex environments. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs. THE GAME PLAN Everyone on our team has a part to play. Own and continuously improve the IT change management framework, ensuring alignment with ITIL best practices and organizational objectives Lead the end-to-end change lifecycle, including planning, risk assessment, approval, implementation, and post implementation review Evaluate and assess proposed changes for impact across infrastructure, applications, and services, particularly in cloud-based environments such as AWS Develop and enforce robust change governance, including adherence to SOX controls for IT change management Partner with cross functional teams including Engineering, Product, Security, and Operations to ensure effective planning and execution of changes Define and track change success metrics, including change success rate, incident reduction, and deployment efficiency Drive continuous improvement initiatives, identifying opportunities to optimize processes, tooling, and automation Champion the adoption of AI enabled change management practices, including automation and agent‑based task orchestration where applicable Ensure clear and timely stakeholder communication throughout the change lifecycle Lead post implementation reviews to capture lessons learned and improve future change outcomes Maintain up‑to‑date knowledge of industry trends, cloud technologies, and modern operational practices THE STATS What we’re looking for in our next teammate. 4+ years of experience in IT change management or related roles Strong understanding of ITIL frameworks and change management principles Proven experience managing changes in cloud‑based environments, preferably AWS Demonstrated experience working within SOX controlled environments and ensuring compliance throughout change processes Hands‑on experience with ITSM workflow tooling (Jira, ServiceNow etc.) Proven track record of delivering measurable results in fast‑paced, complex environments Experience or exposure to AI enablement, automation, or agent‑based task orchestration within ITSM Strong analytical and problem‑solving skills with high attention to detail Excellent communication and stakeholder management skills Ability to manage multiple priorities and drive outcomes under pressure US sporting or iGaming knowledge would be advantageous Experience working within a heavily regulated industry is desirable ABOUT FANDUEL FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance‑deposit wagering, FanDuel Racing; and its daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct‑to‑consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT). PLAYER BENEFITS We treat our team right. We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long‑term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more. Benefits differ across location, role, and level. FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. The applicable salary range for this position is $111,000-$139,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short‑term or long‑term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws. FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email View email address on click.appcast.io. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr