Sales Support Representative

Join Taylor DM Brands

Taylor DM Brands, previously known as Amsterdam Printing, is looking for a Sales Support Representative to join the team! In this role, you will be responsible for working directly with vendors to ensure orders ship on time, answering vendor emails, answering customer service phones and chats as well answering incoming phone calls from vendors. You will also be handling various Customer Service duties throughout the day.

Your Responsibilities:

• Answer customer service calls, assist customers with inquiries, and accurately enter and process orders
• Working on a wide variety of vendor forms
• Handled inbound customer chats, answered questions, resolved concerns, and ensured a positive customer experience while meeting response time expectations.
• Maintain strong relationships with third-party vendors, facilitating communication, addressing concerns, and ensuring accurate and timely resolution of customer and operational issues.
• Process call tags
• Customer contact via phone/email to provide status updates and/or resolve concerns on orders
• Assist with order management ensuring timely delivery, tracking information and obtaining invoices for reconciliation
• Other tasks as required to meet team goals

Your Shift:

• Monday through Friday from 8:30am - 5:00pm EST
• This position may be filled in Amsterdam, NY; White Bear Lake, MN; or Pompano Beach, FL

You Must Have:

• 2 years of related/relevant experience
• Strong attention to detail, communication and organizational skills, independent judgement, and problem-solving abilities

We Would Also Prefer:

• Knowledge of promotional products and knowledge of shipping methods

The anticipated hourly wage for this position is $18 - 19 per hour. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.