Family Service Counselor (Sales)

Job DescriptionJob DescriptionSummary/ObjectiveThis position will be responsible for establishing a professional relationship with the client families to ensure all needs are met at the time of need or on a pre-need basis and all options pertaining to interment, cemetery property, and related merchandise and services exceeds the families’ expectations.Essential FunctionsPerforms duties in a professional and caring manner with personal appearance, honesty, integrity and ethical business acumen.Provides tours and guides families to the cemetery lot location.Builds relationships, ensures excellent service and develops potential referrals while attending services and visitations for client families; schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.Ensures compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process and conducting random audits.Maintains strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents and payments to the Business Office.Reports to the Sales Manager all progress, completes and submits all required reports timely.Actively pursues the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services and the benefits of pre-need arranging at business locations, client family homes and public community events.Sustains positive communication and cooperation with all funeral homes, departments and team members to ensure a service that exceeds the family expectations.Consistently meets or exceeds company standards in revenue generation to maintain employment and benefits eligibility status.Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional related information.Participates in all required specific location and company training initiatives.Identifies and responds to all hazards at location and on grounds.Performs other duties as assigned.