Senior On-Site Service Specialist

Senior On‑Site Service Specialist Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment; performs associated copying tasks; ships and receives product and supplies; sorts, distributes and handles incoming and outgoing mail/faxes; applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/hospitality, file services, call center representative, and reception duties, and perform various building support functions related to meeting set‑ups and light maintenance. Reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities Runs high volume/production copy machines and performs binding and finishing work. Ensures convenience copiers are working properly, checking for quality via daily inspections; clears paper jams and informs technicians of specific problems. Performs basic equipment troubleshooting and escalates calls to technicians. Sets up equipment as prescribed by the customer (toner add, stocks paper, etc). Scans and/or images documents. May perform temporary/occasional reception services. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop‑off points as required. Calculates charges for jobs performed and maintains logs; may generate reports. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre‑determined customer locations within and outside of the site. Maintains daily meter and service logs. May travel between customer's buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping them neat and well‑stocked. Performs duties related to the shipping of materials. Performs duties related to the receiving of materials. May perform meeting room and conference room set‑ups. May perform building occupant moves within assigned facilities. May perform light maintenance and cleaning duties as assigned. May occasionally perform shipping, receiving and dock work in a mailroom type environment. May require periodic overtime on nights and weekends, including off‑hour emergency response. Uses shrink‑wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include purging and archiving old documents. Understanding of Ricoh Services Portfolio & Technology. Ensures data for Ricoh MOR, SPG and job logs are captured. Performs other duties as assigned. Qualifications (Education, Experience and Certifications) High school diploma or GED required; 1–2 years of related work experience. Some related copy job experience preferred. Valid driver’s license and minimum levels of auto insurance coverage per Ricoh, if required. Demonstrated competency in basic computer skills, including proficiency in MS Office Suite. Knowledge, Skills and Abilities Working knowledge of copier and other related equipment and repair preferred. Knowledge and understanding of shipping/receiving procedures. Basic electronics knowledge preferred. Ability to work independently and flexibly to complete projects. Ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. Ability to comprehend instructions concerning mail delivery. Strong troubleshooting and problem‑solving skills. Ability to read and comprehend written technical information in the form of manuals, parts books and related publications. Excellent customer relations and verbal communication skills. Working Conditions Frequent exposure to copier/fax machine noise, toner and changes in room temperature; exposure to paper cuts from handling paper and opening boxes. Exposure to various weather conditions when walking between buildings; potential for injury or accidents. Daily telephone and in‑person contact with customers, employees, managers and dispatch department; occasional contact with vendors and equipment repair people. High stress levels due to tight deadlines and quick turnaround times. Physical effort involving long periods of standing, walking, bending, reaching, stretching, climbing; lifting or moving items weighing up to 50 lbs. Possible pushing or pulling of heavy machines on wheels weighing up to 400 lbs. Benefits Medical, dental, life, and disability insurance options. Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Tuition assistance programs. Paid vacation time and paid holidays annually. Additional health, wellness, and professional development benefits. Salary Range: $18.00–$19.50 per hour. Location: Salt Lake City, UT, United States. Job Schedule: Full time. #J-18808-Ljbffr