Guest Services Manager

Property Description Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! Overview Are you passionate about providing exceptional guest experiences? Do you thrive in a fast‑paced, dynamic environment? We are seeking a highly motivated and guest‑focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day‑to‑day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team. Key Responsibilities: Manage and lead the guest services team, including front desk, concierge, and bell staff Ensure the smooth check‑in and check‑out process for guests Handle guest inquiries, concerns, and special requests in a timely and professional manner Train and mentor staff to deliver exceptional guest service Monitor and respond to guest feedback and reviews Collaborate with other departments to enhance the overall guest experience Implement and maintain guest service standards and procedures Resolve guest complaints and issues to ensure guest satisfaction As a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service. Qualifications Bachelor's degree in Hospitality Management or related field preferred Previous experience in guest services or hotel management Excellent communication and interpersonal skills Strong leadership and team management abilities Proven ability to deliver exceptional guest service Attention to detail and the ability to multitask in a fast‑paced environment Proficient in hotel management software and technology Positive attitude and passion for creating memorable guest experiences Benefits Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify. #J-18808-Ljbffr