Consumer Loan Servicing Specialist

Fidelity Bank 100 E. English St. Wichita, KS 67202, USA Job Overview This role requires an individual who operates with an anticipatory and proactive approach and maintains a solution-oriented mindset. Critical thinking is imperative to solving issues, taking concepts and identifying the needs and turning them into operational solutions. The role requires the ability to model an attitude of collaboration and teamwork throughout all departments of the bank. Responsibilities Answering external and internal customers' inquiries to promote customer satisfaction and quality service. Providing accurate and timely responses by telephone or in writing. Credit verification, escrow inquiries, payment requests/issues, TRID payoff requests and other general loan servicing information. Daily overdraft report, insurance loss claims, ordering HELOC checks, making credit corrections via e‑Oscar. Qualifications A high school diploma (or equivalent) Customer service experience in a high-demand environment Strong written and verbal communication skills Ability to work with a team or independently The ability to work late and/or flexible hours Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr