Technical Support Account Engineer

Meinberg is a world leader in network time synchronization. Our products are deployed in mission-critical applications around the world including power grids,stock exchanges and banks, live TV and radio programs, air traffic control systems, and hyper-scale data centers. Meinberg products provide time and frequencyfor hundreds of millions of mobile devices, computers, and communication networks. In a world of growing complexity with distributed systems, time synchronization is key to accomplish the todays and tomorrow’s challenges of our valued customers.Meinberg is always at the edge of state-of-the-art synchronization technology to provide best value to your valued customers. Meinberg is a German company, headquartered in Bad Pyrmont, Germany with a design center in Vienna, Austria. Propelled by our growth, Meinberg has recentlyestablished our US headquarters in Santa Rosa, California and is expanding quickly. Meinberg USA is growing quickly and supports a wide variety of customers in several market segments including power grid,defense, broadcast/media, finance, datacenter, and telecom. Meinberg synchronization products are used extensively inbroadcast and media industries, from content production to streaming networks, including at the world’s greatest sportsevents – the SuperBowl and the Olympics. Technical Support Account Engineer (m/f/d) To support Meinberg USA’s growth, we are expanding our Technical Support department and seeking to hire a Technical Support Account Engineer to join our team.This role will require the experience of a seasoned Technical Support Engineer and the superior soft skills of a Support Account Engineer. Customer Technical Support (primary responsibility) The Technical Support Team is responsible for helping customers install/configure their systems and diagnose/resolve technical issues. Additional responsibilitiesinclude assembling, configuring, testing, and tracking demos/evaluation systems, and processing RMA repairs. Technical Contact for Key Clients (secondary responsibility) Combining in-depth, technical product support with account management. Coordinating with the Technical Support team to provide direct, specialized technical,troubleshooting, and escalation support for complex, high-priority accounts. Proactive Maintenance Reviewing client environments, track upgrade schedules, coordinate support availability, and assist in contract & lifecycle management. Administrative Collaboration Coordinating with internal Support, Engineering, Sales, Development, and Operation teams to resolve issues and implement fixes whilekeeping customers/clients informed. Policy/Procedure/Workflow Documentation Tracking and documenting actions for internal and client communication. Drafting needed policies and procedures for new and existing duties in the scope of the role. Training & Pre-Sales Technical Support In addition to post-sales support, Technical Support collaborates with the Sales team by providing customer training through technicalpresentations and live demos for hardware and software products. Product ranges cover, but not limited to: LANTIME OS/MeinbergOS UI, NetSync Monitor, Meinberg PTP client, Oregano PTP stack, Meinberg Protocol Simulation, and PTP Track Hound. Skills Required: Minimum three (3) years' experience in an established Technical Support Specialist role and an additional two (2) years in a Technical Support Engineer role (or equivalent) in a business-to-business (B2B) environment Strong background in networking, including servers, switches, routers, TCP/IP, and Ethernet technologies/li> Power User-to-Expert knowledge range in Linux, Windows, and iOS/MacOS systems Extensive capabilities in computer hardware installation, system assembly, and troubleshooting Experience in workflow, issue-tracking, and business collaboration software (Jira, Confluence, Teams, Zoom, Slack, M365) Existing knowledge with NTP, PTP, GPS, GNSS, and Time/Frequency synchronization solutions desirable Superior verbal and written communication skills a must; comfortable working cross-functionally with co-workers from other departments as well as directly with customers on a variety of Technical Support and Account Management requests Excellent attention to detail and documentation habits, able to proactively draft internal policies or procedures as needed Meinberg synchronization products are used extensively in defense applications. From synchronization for distributed radar, sensors on ships, and cameras atmissile test ranges, the defense industry has various applications of time synchronization, some of which are critical to their operations. The Meinberg USADefense Applications Engineer will lead our effort to support defense customers and grow our business in this market. Responsibilities:: Advocate and evangelize Meinberg synchronization technology to defense industry customers at tradeshows, technical conferences, and webinars. Support customer needs for defense synchronization products through the sales process by explaining technology, proposing solutions, and supporting installations and configurations. Contribute to defining Meinberg USA’s defense market exploration strategy. Drive and develop strategic partnerships with vendors that help promote Meinberg products to end customers. Become an expert on defense synchronization needs, Meinberg products, industry standards, and competitive solutions and leverage this expertise into compelling collateral. Assist R&D by engaging with customers on new technology developments, including hardware, software, and cybersecurity recommendations. Drive roadmap and product definition for future Meinberg defense products. Meinberg USA Inc. - Career Meinberg is a world leader in network time synchronization. Our products are deployed in mission-critical applications around the world including power grids,stock exchanges and banks, live TV and radio programs, air traffic control systems, and hyper-scale data centers. Meinberg products provide time and frequencyfor hundreds of millions of mobile devices, computers, and communication networks. In a world of growing complexity with distributed systems, time synchronization is key to accomplish the todays and tomorrow’s challenges of our valued customers.Meinberg is always at the edge of state-of-the-art synchronization technology to provide best value to your valued customers. Meinberg is a German company, headquartered in Bad Pyrmont, Germany with a design center in Vienna, Austria. Propelled by our growth, Meinberg has recentlyestablished our US headquarters in Santa Rosa, California and is expanding quickly. Meinberg USA is growing quickly and supports a wide variety of customers in several market segments including power grid,defense, broadcast/media, finance, datacenter, and telecom. Meinberg synchronization products are used extensively inbroadcast and media industries, from content production to streaming networks, including at the world’s greatest sportsevents – the SuperBowl and the Olympics. We are looking for: Technical Support Account Engineer Defense Applications Engineer Technical Support Account Engineer (m/f/d) To support Meinberg USA’s growth, we are expanding our Technical Support department and seeking to hire a Technical Support Account Engineer to join our team.This role will require the experience of a seasoned Technical Support Engineer and the superior soft skills of a Support Account Engineer. Customer Technical Support (primary responsibility) The Technical Support Team is responsible for helping customers install/configure their systems and diagnose/resolve technical issues. Additional responsibilitiesinclude assembling, configuring, testing, and tracking demos/evaluation systems, and processing RMA repairs. Technical Contact for Key Clients (secondary responsibility) Combining in-depth, technical product support with account management. Coordinating with the Technical Support team to provide direct, specialized technical,troubleshooting, and escalation support for complex, high-priority accounts. Proactive Maintenance Reviewing client environments, track upgrade schedules, coordinate support availability, and assist in contract & lifecycle management. Administrative Collaboration Coordinating with internal Support, Engineering, Sales, Development, and Operation teams to resolve issues and implement fixes whilekeeping customers/clients informed. Policy/Procedure/Workflow Documentation Tracking and documenting actions for internal and client communication. Drafting needed policies and procedures for new and existing duties in the scope of the role. Training & Pre-Sales Technical Support In addition to post-sales support, Technical Support collaborates with the Sales team by providing customer training through technicalpresentations and live demos for hardware and software products. Product ranges cover, but not limited to: LANTIME OS/MeinbergOS UI, NetSync Monitor, Meinberg PTP client, Oregano PTP stack, Meinberg Protocol Simulation, and PTP Track Hound. Skills Required: Minimum three (3) years' experience in an established Technical Support Specialist role and an additional two (2) years in a Technical Support Engineer role (or equivalent) in a business-to-business (B2B) environment Strong background in networking, including servers, switches, routers, TCP/IP, and Ethernet technologies/li> Power User-to-Expert knowledge range in Linux, Windows, and iOS/MacOS systems Extensive capabilities in computer hardware installation, system assembly, and troubleshooting Experience in workflow, issue-tracking, and business collaboration software (Jira, Confluence, Teams, Zoom, Slack, M365) Existing knowledge with NTP, PTP, GPS, GNSS, and Time/Frequency synchronization solutions desirable Superior verbal and written communication skills a must; comfortable working cross-functionally with co-workers from other departments as well as directly with customers on a variety of Technical Support and Account Management requests Excellent attention to detail and documentation habits, able to proactively draft internal policies or procedures as needed What Meinberg offers: Salary range: $100,000 - $125,000 Great Life/Work balance Excellent health insurance Dental and Vision insurance 401k (Employer Match) Above average PTO plan Job Location: Meinberg USA Inc., Santa Rosa, CA Please submit resumes to Defense Applications Engineer (m/f/d) Meinberg synchronization products are used extensively in defense applications. From synchronization for distributed radar, sensors on ships, and cameras atmissile test ranges, the defense industry has various applications of time synchronization, some of which are critical to their operations. The Meinberg USADefense Applications Engineer will lead our effort to support defense customers and grow our business in this market. Responsibilities:: Advocate and evangelize Meinberg synchronization technology to defense industry customers at tradeshows, technical conferences, and webinars. Support customer needs for defense synchronization products through the sales process by explaining technology, proposing solutions, and supporting installations and configurations. Contribute to defining Meinberg USA’s defense market exploration strategy. Drive and develop strategic partnerships with vendors that help promote Meinberg products to end customers. Become an expert on defense synchronization needs, Meinberg products, industry standards, and competitive solutions and leverage this expertise into compelling collateral. Assist R&D by engaging with customers on new technology developments, including hardware, software, and cybersecurity recommendations. Drive roadmap and product definition for future Meinberg defense products. Requirements: Must be a US Citizen Good customer engagement and communications skills, patient and diplomatic, service-oriented Strong understanding of the defense industry – both technology and industry Strong understanding of computers and networking technology, including switches and routers and TCP/IP and Ethernet Good high-level understanding of software development and basic understanding of security protocols Technical aptitude & attention to detail Dependable and hard working Desire to contribute to a growing company and share the work and challenges Preferred: Knowledge of timing technology: GPS/GNSS, NTP, PTP Preferred: Experience with time synchronization in a specific application in the defense industry Job Location: Meinberg USA Inc., Santa Rosa, CA Please submit resumes to As an investment in success, Meinberg will provide training in our business processes, network time synchronization technology, and Meinberg products.Technical training will include GPS, NTP (network time protocol), and PTP (IEEE-1588 precision time protocol), our complete product line, both hardwareand software, and industry standards like PRP/HSR, IEC 61850, IRIG for power grids. These jobs offer you the opportunity to join a small and growing team and contribute to our growth as we establish our US headquarters.Meinberg USA has a fun, friendly, creative, and collaborative working environment with a high mix of exciting challenges,the opportunity to learn new skills, and the excitement of wearing many hats. Meinberg respects and encourages diversity. #J-18808-Ljbffr