Patient Services Specialist
Oncology Voice Network LLC
- Patient Services SpecialistSunState Medical Specialists · Fort Myers, FLVisit company websiteFULL-TIMEPosted Sep 21, 2026## Job DescriptionWhy Join Us? SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state. Job Description As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams. Your Key Responsibilities As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs. • Customer Service • Monitoring and reacting to patient feedback • Monitoring the flow of patients and directing as appropriate • Answering and attending to all telephone calls in a timely manner • Responding to queries in accordance with the privacy policy • Having a breadth of service knowledge to respond to patient queries • Providing support to Physicians and other internal customers, as required • Assist with patient questions regarding billing and insurance payments • Maintenance and improvement of the patients’ waiting room • Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization • Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols • Maintaining the Integrity of Patient Records • Scheduling Physician appointments with regard to availability & appropriate timeframes • Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit • Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments • Registering new patients in a timely manner and ensuring the accuracy of personal and billing details • Ensuring all documentation and correspondence required for the consultations appointment is registered • Creating referring doctor records as required • Following up on referrals • Document management Qualifications • High School Diploma or equivalent • Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred. • Handle and resolve urgent matters and time critical medical appointments • Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders. • Proven experience to work effectively both independently and in a team environment. • Knowledge of patient billing systems and related funding mechanisms. • Ability to use clinical administration systems, as well as Microsoft Office software • Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values. • Flexible approach to work • Travel as required to other centers
- J-18808-Ljbffr Oncology Voice Network LLC
Vacancy posted 5 days ago
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