Senior Help Desk Lead - Veteran Services
Veterans Health Administration
The Veterans Health Administration is seeking a Lead Contact Representative in Smyrna, Georgia. This role is critical for providing guidance to Help Desk staff, ensuring effective customer service, and resolving complex issues independently. The ideal candidate will have specialized experience equivalent to GS-06 level, highlighting leadership and technical skills. Key responsibilities include supporting junior staff, analyzing issues for resolution, and managing escalated calls. If you're driven and experienced in contact management, we encourage you to apply for this essential position. #J-18808-Ljbffr Veterans Health Administration
Vacancy posted 3 days ago
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