Client Relations Supervisor

Supervisory Responsibilities Oversee the Routing team by reviewing new student ride requests, routing adjustment errors, client emails, and de‑escalating client issues. Collaborate with C‑suites, Product, Engineering, and Operations teams to provide feedback for the ADROIT dashboard and applications. Track quality of service for each account to ensure client satisfaction. Train new employees on the company’s customer service policies, procedures, and best routing practices. Monitor all applicable Slack channels, follow up on unanswered questions, guide the team to find the root cause of issues, and present solutions to handle the issue immediately while implementing proactive solutions for the future. Duties / Responsibilities Manage client accounts, ensuring clients receive maximum value from ADROIT services. Check in with clients weekly/bi‑weekly to ensure satisfaction and resolve all issues. Onboard clients and train new users on the ADROIT client dashboard and application. Monitor all routing‑related Slack channels to ensure timely replies and correct routing execution. Actively engage with customers to ensure health and satisfaction. Provide strategic input to address client challenges, working in close partnership with the Customer Service team to triage tickets and de‑escalate issues. Plan and coordinate routing schedules weekly for all new student transportation to achieve optimal routes. Act as the primary client contact, managing workflow between the ADROIT Driver team and Customer Service team to determine demand for specific regions. Collect data and prepare reports on customer complaints and inquiries. #J-18808-Ljbffr Leesel Transportation