Guest Service Representative

Guest Service Representative

The Guest Service Representative is responsible for front-line customer service. The Guest Service Representative is a part-time employee working 10–15 hours per week, with a flexible schedule that primarily includes nights and weekends. Work pace is moderate to busy depending on the volume of customers during peak times.

Qualifications:

The Guest Service Representative should have at least 2 years in a customer service-related position. Experience with RecTrac is preferred. CPR training and First Aid are required but will train. High School diploma or equivalent is required.

Immediate Supervisor:

The Guest Service Representative is under the direction of the Registration Coordinator.

Essential Functions:

• Greet all patrons, members, and participants in a friendly and courteous manner as they enter the Prairie View Community Center.
• Process program registrations, season passes, and other activities.
• Answer phones in a timely manner, directing the call to the appropriate person.
• Answer all patrons' questions either in person or on the telephone, or direct patron to appropriate person or department for the question to be answered.
• Assist in refunds and program cancellations.
• Process rental contracts, including checking availability, taking deposits, and completing paperwork.
• Assist other team members with participating in and preparing for Special Events. Copying, distribution of information or materials, and scheduling facilities.
• Maintains the general tidiness of the registration area.
• Light Cleaning
• Complete additional tasks as assigned.

Marginal Functions:

Minimal amount of filing.

Psychological Considerations:

The Customer Service Representative must be patient in dealing with the public and cooperative in working as a team member representing the Morton Grove Park District. Must be capable of handling more than one task at a time and have the ability to work under pressure.

Physiological Considerations:

The Customer Service Representative must stand for long periods of time behind the counter. Some light clean up duty is required. Extensive bending is required periodically.

Environmental Considerations:

All activities are performed indoors. These environmental conditions include lighting and temperature.

Cognitive Considerations:

The ability to use good judgment is necessary. Must be friendly, outgoing and personable to patrons.

Employee Benefits: Pool membership, fitness membership, fitness classes, and access to park district-run programs.

Salary Range $16-$17 Per Hour

Revised 4/2026