Retail Specialist

Base Pay $18.00 - $19.00 / Hour Employee Type Part Time Non-Exempt Description Overview: A Specialist’s main responsibility is providing superior customer service, facilitating efficient sales transactions and general maintenance of the sales floor.Maintaining our standard of superior customer service with each interaction. Educating customers, listening with empathy, showing compassion, and understanding while facilitating a successful purchase/transaction, Specialists are responsible for partnering with leadership to ensure smooth daily operations based on their specific store schedule and operations. Adherestocompanypoliciesandactswithintegrityunderthedirectsupervisionofthe StoreManagement Team. In adherence to all compliance regulations governing the purchasing and selling of cannabis and non- cannabis product, the Specialist will partner with the Store Management Team in each location to support all facets of policy and procedures and sales floor duties. Core Responsibilities: Deliver a positive, friendly experience by engaging thecustomer through conversation andexceptional service. Exhibitexcellencefloorpresencebyfollowingcustomerstandards,productplacementandtime management. Prioritizesproductknowledgeasamaincomponentofserviceandactivelyengagesinallstore trainings to ensure continued and ongoing education as it relates to product and service. People& Teamwork Workproductivelywithintheteambyandtakeinitiativetoworkwithotherstowardsacommon, collaborative goal. Activelyseekoutdevelopmentopportunitiestolearnand grow. Communication Leadwithstrongcommunicationskills,bothwrittenand verbal. Possessesexcellentcommunicationskills,effectivelycompletesprojects,andconsistently follows up with tasks and service. Exhibitconsistentprofessionalcommunication,followthroughandproblem-solving skills. Communicatesstoreandcompanyinformation/directivestopeerswhen needed. Activelyparticipatesindailydepartmentandstore meetings. Operations Assisttheteaminshippingandreceivingprocessandcompleteshipmentturnaround process, as and when needed. Ensurethatalltasksarecompletedandsupportthatallbackstockareasarecleanand organized. Proficient at all point of sales systems and operations to provide a seamless interaction for thecustomerwhilemaintainingaccuracytoadheretoalloperationalcomplianceandtasks. EnsurecompliancewithallBCC,StateandCity regulations. EnsurecompliancewithCompanyemergencyandsafetyprocedurestoprotectemployees and customers from accidents and incidents. Supportstoregoalsbytraininginlosspreventionawarenessandoverseeingadherencetoloss prevention practices. Regularattendanceandpunctualityare essential Merchandisingand Display Ensureaneat,clean,andorganizedstore environment. Exhibitexcellentknowledgeregardingcurrentproductandtrend awareness. Supportthestoreteambyassistinginmerchandisinganddisplayproductsas needed. InterpersonalSkillsand Ownership Adaptstochangesrequiredbythe business. Actsprofessionallyandwithintegrityprovidingopen,honest,andconstructive feedback. Makesfast,smartdecisions,takesinitiativeandcalculatedriskstoimprovepersonaland Store performance. Acceptsresponsibilityforperformanceandensuresallcommitmentsare met. Communicateseffectivelytoall levels. Developspartnershipswithintheteamtoenablebusiness success. Workswellwith others. Additional Responsibilities: Mustbe21+years old. Qualifiedcandidatesshouldhaveaminimumof1-yearexperienceincustomerserviceinaretail environment. MustpassafederalbackgroundcheckviaLivescanincertain markets. B.A.preferred,butexperienceis paramount. Experienceworkinginahighlyregulatedbusinessesis desirable. Usessoundjudgmentwhenmaking decisions. Assumesotherdutiesassignedby supervisor. Exhibitsstrongleadershipskillsamongstpeersandhaveconfidencecommunicatingatthestore level. Upholdexcellentcustomerserviceskillsandaserviceorientated culture. Achievestatisticalresults(sales, shrinkage). Previousretailexperience preferred. Previouscannabisexperience preferred. Thisjoboperatesinaprofessionalcannabisstore environment. Thisroleroutinelyusesstandardofficeandstoreequipmentsuchascomputers,phones,printers, POS. Physical Demands: Whileperformingthedutiesofthisjobtheemployeeisfrequentlyrequiredtostand,walk,usehands or feet, reach with hands and arms, and required to lift a min of 50lbs. PositionTypeandExpectedHoursof Work: Thisisaparttimeorfull-timenon-exempthourlypositionwhichreportstostore leadership. Travel: Thispositionmayrequireyoutotraveltocorporateofficesaswellasother storelocationsfortraining, learning and development. Other Duties: Pleasenotethisjobdescriptionisnotdesignedtocoverorcontainacomprehensivelistingof activities, duties or responsibilities that are a requirement of the employee for this job. Duties,responsibilities,andactivitiesmaychangeatanytime,withorwithout notice. #J-18808-Ljbffr