Front Desk Monitor

Front Desk Monitor

Join the vibrant Magma Ranch II community as our Front Desk Monitor. The community features a pool, fitness center, basketball courts, splash pad, parks, dog park, and so much more. As the welcoming presence of our amenity-rich neighborhood, you'll manage the front entrance, handle incoming calls, and deliver top-tier customer service to residents and guests. If you're friendly, organized, and thrive in a people-focused role, this is your chance to be the heartbeat of a community filled with pools, parks, fitness, and fun.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors, and vendors.
• Administrative support team member who works with the on-site community manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assisting with events.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout the property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.
• Light cleaning as necessary.

Qualifications

Education:

High school or better.

Experience:

2 years: Paid, professional experience working in a receptionist, administrative support, and/or customer service role within an office environment preferred.

Equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.