ICQA Associate

Overview As a member of the ShipBob Team, you will...... Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: 400 Smoketree Plaza, North Aurora, IL 60542 Schedule: Sunday - Thursday 4p-12:30am Compensation: $19.25/hr Role Description This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients' needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Supply Chain ICQA. Responsibilities Investigate inventory discrepancies reported by the Operations team. Perform physical inventory cycle counts and reconcile inventory variances. Communicate updates and relay important operational information about clients directly to ICQA Lead. Resolve merchant facing requests around inventory related issues. Comprehension of cycle counts and inventory control processes according to written SOP's. Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders. Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies. Ensure products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. Additional duties and responsibilities as necessary. Qualifications Demonstrates the ability to quickly adapt to changing conditions and solve problems in a timely fashion. Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances. Possesses effective written and verbal communication skills; displays reading comprehension skills. Displays the ability to multitask and handle multiple issues at the same time without stress. Displays attention to details. Ability to lift up to 50 lbs without any health limitations. Able to stand and walk continuously during and up to an 8-10hr shift. Able to bend, stoop, reach above, and push/pull frequently. May be required to flex into other departments as needed. Perks & Benefits Medical, Dental, Vision & Basic Life Insurance 401K Match Weekly paycheck with paid overtime eligibility Pay Progression Program Paid Time Off & Sick Time Off Comprehensive Benefits Package See Our High-Performing Culture: Check us out on Instagram (@lifeatshipbob). About You We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Building the world's leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob's environment isn't the right fit for everyone, and that's okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page ( ). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchant. #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)