Lead Technical Support Service

Location: JandakotBusiness Area: Rock Processing AustraliaJob Type: Full-time, PermanentReports to: Service Manager – Screening MediaWorking rights: You must be able to secure valid work rights for employment in Australia.Closing Date: Applications will close on 31 July 2026 or sooner if a suitable candidate is identified.About the role:Reporting to the Service Manager – Screening Media. This position will provide direction, coaching, motivation, and leadership to ensure that all work conducted by Service Team personnel on client sites and within Company facilities is performed in a professional manner, follow the Company Health & Safety Management Plan, and to ensure work standards are maintained at the highest standard in accordance with OEM specifications and procedures.Specific duties include:Ensure that the department is appropriately staffed and structured so that the function is capable of meeting area budget targets and customer needs.Promote a strong customer focused culture underpinned by teamwork and unity between all staff promoting the company values and behaviours. Regular site visits during the shutdown execution phase to review the team’s performance and develop onsite relationships.Oversee the development of maintenance shutdown planning in conjunction with Supervisors and Coordinator against client scope of works to allow effective coordination of such works so all stakeholders are aligned and agree on requirements, assisting with site mobilisation requirements when needed.Oversee the execution of emergency breakdown services ensuring the work is completed by the team in a timely manner in accordance with The Company policies and procedures.Provide support to the service team relating to the installation, commissioning, maintenance, repair, and process improvement of Sandvik SRP equipment on customer sites including problem identification/ solution and root cause analyses investigation on customer equipment.Establish and monitor continuous improvement projects and initiatives to improve efficiencies and productivity.Track and ensure customer’s documentation requirements are met in a timely manner, including overseeing the provision of service reports, asset information for Contractor Management system/ framework documentation and contract reporting requirements.This role is ideal for individuals who enjoy building and mentoring diverse teams and are eager to take on leadership responsibilities in a dynamic environment. Your contributions will be valued as you help drive the success of our team and support our customers.What you’ll bring:Certificate IV in Front Line Management is preferable but not essential.Demonstrated experience in a similar role.Experience in customer relationship management.Experience in Resources and Bulk Materials Handling.Demonstrated commitment to behavioural safety and associated systems and processes.Familiar with Safe Work Procedures (SWP’s) as it relates to the mining industry.Proven ability to understand, interpret and explain technical manuals and drawings.Resource Planning essential.Schedule 26 compliance certification or willingness to attainWhy You’ll Love It Here:Supportive and Inclusive Culture: Join a team that values collaboration, respect, and diversity.Career Development: We invest in your professional growth and create opportunities to advance your career.Work-life Balance: We understand the importance of flexibilityHealth and Wellbeing: Access to health and wellness programs, including mental health support.Leadership Support: Learn and connect with experienced professionals who are invested in your success.Family-Friendly Policies: We offer paid parental leave, and other initiatives to support working parents.Employee Benefit programs: including discounts program, salary sacrifice options and length of service recognition.Ready to make an impact with a supportive team? Apply today!A place where we are all welcome:At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people.Sandvik Rock Processing Australia is proud to be a WORK180 Endorsed Employer. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website.Who can apply:This role is open to Australian and New Zealand citizens, Australian permanent residents, and candidates who hold or can obtain a valid working visa.As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins afterwards.As part of our commitment to safety, we may require a national police check and other applicable security, medical, and character requirements for this position.If you have any concerns, please know that we are here to support you throughout the application process. We wish you the best of luck with your application.About Sandvik Rock Processing Solutions:We are a leading provider of eco-efficient rock processing solutions. Leveraging more than 160 years of engineering excellence, we help our customers optimise their comminution and material handling operations for maximum performance, safety, and efficiency.We apply our profound industry expertise in crushing, screening, feeding, loading and wear protection, to bring an unrivalled equipment line-up to the market. This unique offering is underpinned by our expert process knowledge, full range of digital tools, high-quality OEM spare parts, consumables, and life-cycle services.Employing around 3000 professionals worldwide, Sandvik Rock Processing Solutions is a business area of the global, high-tech engineering group Sandvik. In 2024, the group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.For more information, please visit #J-18808-Ljbffr Sandvik