Director, IT Support
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Job Summary:
Chime is a financial technology company dedicated to helping individuals achieve financial progress. The Director of IT Support will lead a collaborative IT Support Team, focusing on delivering excellent service and managing IT operations, while also mentoring team members and developing effective processes and metrics.
Responsibilities:
• Manage the IT Support Team across our U.S. offices; including hiring, performance management, and career development
• Establish metrics, monitor service level and response times, and prioritize team activities as needed
• Design, develop, implement and coordinate IT systems, policies, and procedures.
• Develop and document new or improved support and operations processes
• Oversee the management and inventory of hardware and software purchasing (including new employee onboarding technology setup)
• Partner and strategize with cross-functional teams to support office builds, asset management and manage department budget
• Support Chime employees in resolving problems with IT, AV, and Network systems
• Willingness to jump in and help out with support issues as needed
Qualifications:
Required:
• Minimum of five years of experience in managing technical service operations and a support team
• Experience with purchasing, inventory management, and budgeting
• Sound knowledge of information and communications technology
• Experience with automating the resolution of IT issues and managing teams who want to find the root cause of every issue
• Ability to help Chime employees solve hardware and software problems with Apple and Microsoft products, including AV, laptops, and printers
• Comprehensive knowledge of SaaS suite including Google Workspace, Okta, Zoom, Slack, Jamf, Intune, and Atlasian
• Demonstrated ability to be a great leader for IT Support Team
• Strong verbal and written communication skills
• A positive, service-oriented attitude
• Willingness to travel (up to 10%) to collaborate with team members and business partners in other Chime office locations
Company:
Chime is a financial technology company that offers mobile banking services. Founded in 2012, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Public Company. Chime has a track record of offering H1B sponsorships.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Project Management-
Industries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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