Lead Veterinary Receptionist

Lead Veterinary Receptionist

We are looking for a Lead Receptionist to join our growing team. This individual will be an integral part of the development of client relationships and will assist the Hospital Manager, Medical Director, and Lead Veterinary Technician in ensuring efficient hospital operations. Our ideal candidate will foster positive cross-departmental relationships. We believe in a Whole Person Approach when it comes to our veterinary teams. This includes a living wage for all hospital Team Members, best-in-class benefits, mental health support, and continuous education. Investing in our teams and sharing the growth that they are instrumental in driving are top priorities, which is why every Team Member is eligible to participate in our revenue sharing program as well. All positions come with growth opportunities – whether you are seeking skill development to advance your career or to build additional capacity to better service your community, we custom tailor plans for each Team Member’s career journey.

Job Responsibilities:

• Oversee process of patient admissions and discharges
• Ensure that hospital flow is efficient and effective
• Collaborate closely with Lead Veterinary Technician, Hospital Manager, and Medical Director to determine opportunities for operational improvements
• Train all new reception Team Members
• Maintain strong understanding of veterinary products and medications, including prescription medications, veterinary diets, over-the-counter medications, and supplements
• Work with Marketing Team and Hospital Manager to review and respond to client concerns
• Checking patients in, discharging patients, invoicing
• Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments
• Answer phone calls which may include answering questions, scheduling appointments, and recording messages for doctors and staff
• Handle incoming and outgoing mail and email
• Update and file patient charts
• Enter data into computerize billing program
• Retrieve prescriptions
• Assist with pet supply purchases such as food, supplements, and grooming items
• Maintain the cleanliness of waiting room
• Retail sales
• Must be able to lift 50 pounds, stoop, bend, and stand on feet for long periods
• Other duties as assigned

Skills / Qualifications:

• High School Diploma or relevant education and work experience
• Exceptional verbal and written communication skills
• Customer Service
• Organizational Skills
• Tech Savvy
• Team oriented

Benefits:

• Competitive base pay plus revenue share bonus program!
• Best-in-class medical, vision, and dental insurance
• Short-term and long-term disability
• Life insurance
• 401k with match
• Paid time off
• Free continuing education
• Mental health support
• And more!