Senior Business Systems Analyst

Senior Business Systems Analyst (BSA) Dole Fresh Fruit Company is seeking a dynamic Senior Business Systems Analyst (BSA) to play a critical role in aligning technology solutions with business objectives across our enterprise systems. This role serves as a strategic liaison between IT and business stakeholders to analyze and improve processes, define requirements, and guide system implementations—particularly those integrating with Microsoft Dynamics 365 Finance & Operations (F&O) and Salesforce platforms. Responsibilities Business Analysis & Process Improvement Serve as the primary liaison between business units and IT to understand processes, gather requirements, and recommend solutions. Lead end‑to‑end business process reviews to identify gaps, inefficiencies, and opportunities for automation or optimization. Conduct stakeholder interviews, workshops, use‑case creation, and documentation of business and system requirements. Solution Design & Implementation Translate business needs into functional and technical specifications for application development and system integration. Collaborate with development and QA teams to support solution design, testing, and validation activities. Support change management, user training, and deployment strategies to ensure successful adoption. Lead small to medium‑scale projects independently; contribute to larger projects under program managers. Track and manage project deliverables, timelines, risks, and issues, ensuring alignment with business objectives. Ensure thorough documentation of project activities and changes throughout the lifecycle. Systems Integration & Support Support and enhance integrations between internal systems and ERP (Microsoft Dynamics 365 F&O), Salesforce, and other applications across the company. Identify and support automation opportunities across applications and business processes. Provide post‑implementation support, including troubleshooting, incident resolution, and continuous improvement. Documentation & Communication Develop business process documentation, user guides, training materials, and standard operating procedures. Communicate effectively with cross‑functional teams, leadership, vendors, and consultants. Internal Relations Interact with internal business units’ employees to gather requirements, resolve issues and assist in other business solutions tasks, including IT and end users. Interact with shared services and other departments and users to deliver solutions and support end users. External Relations Communicate with external suppliers and consultants on products and services needed to support the business users and all IT initiatives. Assist as required with auditing requirements and support. Core Competencies Problem solving and analytical thinking Detail‑oriented and committed to delivering high-quality work Excellent communication and interpersonal skills Ability to adapt to new technology Strong organizational skills and ability to establish priorities Competitions by Career Level Pathways Business "Expertise": Understands the key factors of the business; uses their knowledge within their own work. Functional "Expertise": Expands conceptual knowledge within their own discipline and broadens their skills. Problem Solving: Identifies and solves a variety of problems within the specialty; analyzes possible solutions and evaluates each one using standardized procedures. Focus on the client: Responds to non‑standardized requests from internal and/or external clients; investigates with the help of others as required. Influence: Explain information and persuade others in direct situations. Decision making: Makes decisions within the guidelines and policies that impact their own priorities distribution of time to meet established deadlines. Project Management: Responsible for the technical contribution to the project teams or sub‑teams and the coordination of tasks with a specified project. Financial Management: Cost conscious and helps control costs related to own work. Leadership: Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges. Technical Competencies Administration of technological platforms Knowledge of networks, information, and communication technologies Structure Query Language (SQL) Project Management Knowledge Knowledge in Information Systems Industry and business knowledge Techniques and service management Education & Experience Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field 5+ years of experience EEO STATEMENT: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industry Food and Beverage Services #J-18808-Ljbffr Dole Fresh Fruit Company