Inbound Sales Representative

Job Summary

AppFolio's LiveEasy by AppFolio is changing the way homeowners and renters manage their move and their homes. The Concierge - LiveEasy (an Inbound Sales Representative) serves as the primary point of contact for our customers, providing exceptional support throughout their moving journey. The role involves assisting homeowners with personalized services, managing various requests, and ensuring a seamless experience by coordinating resources, services, and information. This is a sales role, onsite (10 a.m. - 7 p.m. EST), paid hourly, and is eligible for tier‑based commission.

Key Responsibilities

• Serve as the main point of contact for homeowners during the moving process.
• Provide personalized guidance on services, including moving assistance, utility setups, home services, and more.
• Proactively reach out to clients to ensure their needs are met and to offer support throughout their transition.
• Coordinate with vendors and service providers to arrange necessary home services, utilities, and other moving‑related needs.
• Track and manage client requests, ensuring timely and accurate follow‑through.
• Address customer inquiries and resolve issues promptly, escalating complex matters to management when necessary.
• Offer creative solutions to resolve challenges that may arise during the moving process.
• Maintain accurate customer records and track all interactions in the company's CRM system.
• Provide clients with relevant information about their new home, community, and available services.
• Identify opportunities to upsell or cross‑sell additional services that can enhance the homeowner’s moving experience.
• Monitor customer satisfaction throughout the process and implement measures to ensure a positive experience.
• Conduct follow‑ups after the move to address any remaining needs and to gather feedback.

Qualifications

• Ability to understand and anticipate client needs, providing personalized and empathetic service.
• Strong verbal and written communication skills, with the ability to explain complex details clearly and concisely.
• Ability to manage multiple tasks, vendors, and timelines simultaneously while maintaining a high level of accuracy.
• Effective at resolving issues and offering creative solutions to meet customer needs.
• Excellent attention to detail when coordinating services and managing customer information.
• Ability to identify upsell and cross‑sell opportunities to enhance the customer experience.

Must Have

• The ability to work a 10 a.m. – 7 p.m. Eastern schedule onsite at our Columbus location.
• High school diploma or equivalent (required); customer service or related field (preferred).
• 2+ years of experience in customer service or concierge roles.
• Experience with CRM systems and service coordination.
• Strong problem‑solving and multitasking abilities.
• Ability to work in a fast‑paced environment.

Compensation & Benefits

The base hourly wage that we reasonably expect to pay for this role is: $18 plus tier‑based commission.

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full‑time employees are eligible for benefits - see here.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.