Senior IT Professional / Business Analyst

Position Summary

We are seeking a highly motivated and technically skilled Senior IT Professional / Business Analyst to support a diverse portfolio of enterprise business applications serving multiple business units, including Legal, Finance, Corporate Real Estate (CRE), Compliance, Risk Management, and other corporate functions.

This role combines enterprise application support, business analysis, technical consulting, project leadership, and solution delivery responsibilities. The successful candidate will work closely with business stakeholders, application vendors, software developers, infrastructure teams, cybersecurity professionals, and executive leadership to deliver innovative technology solutions that improve business operations and drive measurable business value.

The ideal candidate will possess extensive experience supporting enterprise applications across cloud SaaS, internally hosted, and hybrid environments while managing multiple simultaneous projects and production support activities.

Key Responsibilities

Enterprise Application Support

• Provide day-to-day operational support and administration for enterprise line-of-business applications.
• Troubleshot application, integration, data, and user access issues across multiple business units.
• Coordinate with software vendors, infrastructure teams, cybersecurity teams, and external partners to resolve complex production issues.
• Support SaaS, cloud-hosted, on-premises, internally developed, and hybrid application environments.
• Lead application upgrades, migrations, patching initiatives, and enhancement projects.

Business Analysis & Solution Delivery

• Serve as both a Functional Business Analyst and Technical Business Analyst.
• Conduct stakeholder interviews, requirements gathering sessions, process discovery workshops, and solution design reviews.
• Develop Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, process maps, use cases, workflows, and technical specifications.
• Analyze existing business processes and identify opportunities for automation, optimization, and modernization.
• Facilitate User Acceptance Testing (UAT), defect resolution, training, and change management activities.

Project & Portfolio Support

• Manage multiple concurrent projects, initiatives, and support activities.
• Coordinate project activities across multiple business units and technical teams.
• Provide project status reporting, risk management, issue tracking, and executive communications.
• Support Agile, Waterfall, and Hybrid project delivery methodologies.

AI & Digital Transformation

• Identify opportunities to leverage Artificial Intelligence (AI), Generative AI, Machine Learning, and Microsoft Copilot technologies to improve business operations.
• Support AI solution integration using APIs, connectors, and modern integration frameworks.
• Understand Model Context Protocol (MCP) concepts, AI orchestration platforms, and emerging AI-enabled enterprise application technologies.
• Collaborate with development and architecture teams to enable AI-driven business capabilities.

Required Qualifications

• Bachelor's degree in information technology, Computer Science, Business Information Systems, Engineering, or a related field.
• Minimum of 6 to 10 years of experience in IT operations, enterprise application support, business analysis, or related technology roles.
• Proven experience supporting enterprise applications across multiple business units.
• Strong interpersonal, communication, facilitation, and stakeholder management skills.
• Demonstrated ability to manage multiple simultaneous projects and competing priorities.
• Experience supporting executive-level stakeholders and business leadership teams.

Technical Requirements

Enterprise Application Platforms

• Enterprise Application Support
• SaaS Applications
• Cloud-Based Platforms
• Hybrid Application Architectures
• Custom/In-House Developed Applications
• Vendor Management and Application Lifecycle Support

Atlassian Tool Suite

• Jira Administration and Usage
• Confluence Documentation and Knowledge Management
• Jira Service Management (JSM)
• Workflow Configuration and Process Automation
• Agile Project and Backlog Management

Identity & Access Management

• Microsoft Entra ID (Azure Active Directory)
• Active Directory Domain Services
• Azure Federated Services
• Single Sign-On (SSO)
• Identity Governance and Access Management Concepts

Infrastructure & Networking Knowledge

• Network Infrastructure Fundamentals
• TCP/IP Networking
• DNS
• DHCP
• Proxy Technologies
• Firewall Concepts
• Cybersecurity Systems
• Microsoft Windows Operating Systems
• Linux Operating Systems
• F5 Big-IP Load Balancers
• Virtual IP (VIP) Concepts
• Secure Network Architecture Fundamentals

Integration Technologies

• REST APIs
• SOAP Web Services
• Application Integration Design
• API Authentication Methods
• Middleware Platforms
• Data Exchange Technologies
• Enterprise Integration Patterns

AI & Emerging Technologies

• Generative AI Concepts
• Large Language Models (LLMs)
• AI Application Integration
• MCP (Model Context Protocol) Concepts
• Microsoft Copilot Ecosystem
• AI-Powered Automation Solutions

Data & Reporting

• SAP Business Intelligence (SAP BI)
• Sisense
• Microsoft Power BI
• SQL Query Development
• Data Analysis and Reporting
• Dashboard Creation and Visualization

Database Technologies

• Oracle Database
• Microsoft SQL Server
• Progress Database
• Data Modeling Concepts
• Data Extraction and Analysis

Automation Technologies

• Microsoft Power Platform
• Power Automate
• Workflow Automation
• Business Process Automation
• SharePoint Online Integration
• Multi-System Data Synchronization

Preferred Qualifications

• Experience supporting Legal, Claims, Finance, Corporate Real Estate, Compliance, Asset Management, Land Management, or Risk Management applications.
• Experience with cloud modernization and digital transformation initiatives.
• Experience with Azure cloud services and Microsoft 365 ecosystem technologies.
• Knowledge of enterprise architecture principles and application integration strategies.
• Experience supporting AI-enabled business solutions and automation platforms.
• Professional certifications such as Azure Fundamentals, Power Platform, or related certifications.

Ideal Candidate

The ideal candidate is a customer-focused technology professional who can effectively bridge the gap between business needs and technology solutions. They possess a strong combination of enterprise application support experience, technical knowledge, business analysis expertise, and relationship-building skills. They thrive in fast-paced environments, excel at multitasking across numerous initiatives, and are passionate about leveraging emerging technologies, automation, and AI solutions to solve complex business challenges and deliver strategic value to the organization.