Tier 3 Claim Owner III-TNC Litigation

Tier 3 Claim Owner III-TNC Litigation

We are Farmers – where ambition meets opportunity. At Farmers, we're not just known for unforgettable jingle – we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal – it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you'll find more than a job – you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. NV & PA experience preferred. At least 3 years of litigation experience preferred. Casualty experience preferred. Travel for this role is 10-15 %. We have two positions open. Experience preferred within Pennsylvania (Philadelphia). Experience preferred within Nevada.

Job Summary: This position handles complex Tier 3 mid-loss auto policy claims requiring in-depth policy interpretation, claim investigation, damage assessment, liability determination, and settlement negotiation. The role owns the entire claim process and serves as the primary point of contact to facilitate claim resolution. In addition to claim issues handled at lower tier levels, this position uses in-depth expertise to manage claim scenarios such as multi-vehicle auto losses with comparative negligence, litigation claims, homeowner liability losses, and bodily injury losses pertaining to soft tissue injury, fracture, dislocation, ligament injury, herniated disc and nerve injuries. Works within prescribed authority to proactively and accurately resolve claims. Escalates claims with exposures exceeding financial authority or Tier 3 complexity to supervisor.

Essential Job Functions: Evaluates bodily injury claims promptly including assessment of medical and general damages and wage loss. Analyzes injury causation for all alleged injuries. Evaluates, sets, and updates case reserve amount for injury exposures throughout the life of the claim. Negotiates settlement of bodily injury claims with unrepresented claimants and with represented claimants attorneys. Recognizes and investigates all potential claim exposures, including injury exposures. Conducts investigations by obtaining recorded statements of involved parties. Collects police reports, vehicle photos, scene inspections, signed medical authorizations, medical bills and medical records, and other supporting evidence. May conduct in-person or virtual meetings with customers based on claim needs. Analyzes duties owed and breached by all potential responsible parties and determines liability percentage for each party. Communicates liability decisions to stakeholders including customers, claimants, claim specialists, and Underwriting. Recognizes subrogation potential and makes referrals to Subrogation department when appropriate. Communicates policy risk issues to Underwriting to facilitate evaluation of policy risk and exposure. Conducts material misrepresentation investigations and submits findings to Underwriting. Manages litigated claims by coordinating and collaborating with defense counsel to develop and implement litigation resolution strategies. Attends mediations and trials. Maintains active diary and resolution plan on open claim files. Handles and documents claim files in compliance with regulatory requirements. Authorizes and issues claim payments to customers, repair facilities, rental vendors, and others. Obtains signed release of claims and issues payment upon final settlement. Provides professional verbal and written communication to customers including claim status updates, coverage explanations and decisions, and correspondence such as Reservation of Rights and Disclaimer letters within prescribed authority limits. Communicates with insured throughout the claim process to keep them informed. Comprehensively assesses policy details to confirm coverage. Makes same-day contact with customers to explain the claim process and verify facts of loss. Explains coverage details to policyholders. Determines vehicle location and condition. Secures timely auto physical damage estimates via proper inspection method and repair channel. Explains repair process and estimates to customers and offers repair and rental service options. Proactively manages and mitigates storage costs and arranges release of vehicles accruing storage fees. Coordinates with auto physical damage and total loss specialists to facilitate claim resolution. Mentors less experienced Tier 3 Claim Owners. Backstops peers and/or supervisors as needed. Performs other duties as assigned.

Physical Actions: This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements: High School Diploma or equivalent required. Bachelors degree preferred. Other: Completion of, or actively pursuing a major insurance designation, or actively pursuing insurance related courses.

Experience Requirements: 3-5 years of prior injury claims adjusting and/or injury claims supervisor work experience, or equivalent experience required.

Benefits: Farmers offers a competitive salary commensurate with experience, qualifications and location. Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review "What we offer" on

Job Location(s): R_US - United States