Patient Access Representative

Job Description

Job Description

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 17 offices in 11 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

POSITION SUMMARY:
Working under the supervision of the Clinic Manager, the Patient Access Representative will work closely with the medical, mental health and recovery, and other staff to ensure a smooth and efficient operation of reception, data collection, answering phones, scheduling appointments, and overall administrative support to health services. This position demonstrates excellent customer for patients and guests when they arrive at the health center.  The PRN Patient Access Representative is an on-call or as needed position to provide coverage when there are short or long-term absences. 

HOURLY RATE: $18.13-$21.78

BENEFITS:

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time

ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, scheduling, utilizing a computer for data entry and reporting, operating office equipment, sorting, conducting research, attending meetings, interacting with others and managing multiple schedules.

MAJOR AREAS OF RESPONSIBILITIES:

• Communicate clearly and effectively with those served by the organization, including employees, patients, clients, volunteers, visitors and vendors. 
• Schedule patient appointments for all health center services.
• Collect information from the patient when they arrive, this includes, demographics, insurance, sliding fee and any copays due.
• Update and verify patient information.
• Responsible for daily data entry, charge entry, and payment posting.
• Verify patient appointments via phone two days after the appointment, and updating the patients’ record on the status of the phone call.
• Scan all patient paperwork and outside documents into the Electronic Health Record (EHR) to ensure that it is organized and easily accessible.
• Manage tasks assigned by other members of the Medical team that may include, making referrals, scheduling Specialist appointments, and coordinating with Case Management staff concerning appointments for their clients.
• Manage any Medical records that come in via fax or mail, by organizing and distributing to a member of the Medical team.
• Coordinate with the RN/LPN daily to schedule vaccinations and Lab visits.
• Assist in planning, managing and coordinating patient flow in clinic areas, and day-to-day operations of the clinic to ensure high quality service provision.
• Maintain a clean, orderly and professional waiting room, reception area, and other health services areas.
• Prepare and maintain health services patient/client records in compliance with HIPAA government regulations and in accordance with Equitas Health provider standards to ensure efficient services.
• Comply with the Equitas Health Healthcare Corporate Compliance Standards of Conduct and related policies and procedures.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
• Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
• Perform other duties as assigned.

EDUCATION/LICENSURE:

• High school diploma or equivalent is required.

Knowledge, Skills, Abilities and other Qualifications :

• Two or more years of medical reception experience in a physician’s office or equivalent combination of training and experience. 
• Demonstrated exemplary customer service skills.
• Working knowledge of administrative procedures and organizational policies and procedures.
• Experience with EMR (Electronic Medical Record) and medical billing software preferred.
• Proficiency with Microsoft Office (Access, Excel, Word and Outlook).
• Effective communication skills.
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public.
• Excellent organizational skills with an ability to prioritize and manage multiple tasks.
• Ability to work efficiently without constant supervision and exercise a degree of initiative and judgment.
• Work well under pressure and possess the ability to be flexible.
• Team player with strong communication and interpersonal skills.
• Ability to maintain confidentiality.
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, Gender Affirming Care, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
• Ability to maintain confidentiality.

  OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered.  Hours may vary, including working some evenings and weekends based on workload.  Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment.  Completing the application does not guarantee employment. EOE/AA