Manager, Tech Operations (Intelligent Foundations & Experiences - Finance Tech)

Do you love pioneering in the technology operations space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and customer-focused environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Tech Operations Professionals who are passionate about operational excellence, automation, and delivering seamless customer experiences to join our team. In this role, you’ll have the opportunity to be on the forefront of driving operational reliability and transformation across Capital One. What You’ll Do An IT leader with a detailed understanding of IT service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, the ability to effectively manage up and influence leadership, and collaborate well with immediate peers. Drive operational excellence by developing metrics and dashboards to monitor service performance, availability, and end user satisfaction Oversee implementation and ongoing improvement of monitoring, altering, and incident response practices to ensure rapid issue detection and resolution Partner with engineering and security teams to identify opportunities for automation, tooling, and process optimization that enhance reliability and reduce manual effort Establish and maintain documentation standards and knowledge management practices to ensure consistency across teams and locations Basic Qualifications High School Diploma, GED, or equivalent certification At least 4 years of experience managing IT projects or operations teams At least 6 years of Technical Operations experience At least 3 years of people management experience At least 6 years of experience in IT systems and infrastructure At least 6 years of experience with desktop platforms and operating systems At least 6 years of experience in technical operations or end user technical support At least 4 years of experience managing system monitoring and incident response processes at the enterprise level At least 4 years of experience leading automation initiatives or workflow improvements within operational teams Preferred Qualifications Bachelor's Degree or military experience 5+ years of people management experience 6+ years of experience in Project Management (planning, executing, tracking) 7+ years of experience with IT systems and infrastructure ITIL or Cloud Certification 4+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions Experience developing and reporting operational KPIs or service-level objectives Experience collaborating with engineering or product teams to improve platform reliability and service continuity Experience managing vendor relationships or third-party service providers supporting technology operations At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $151,900 - $173,400 for Manager, Tech Operations Chicago, IL: $138,100 - $157,700 for Manager, Tech Operations McLean, VA: $151,900 - $173,400 for Manager, Tech Operations Richmond, VA: $138,100 - $157,700 for Manager, Tech Operations Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr Capital One