Executive Director of Client Delivery

Toshiba Global Commerce Solutions is seeking a Executive Director of Client Delivery that will be a hands-on technical delivery leader responsible for ensuring successful client implementations solution adoption and production readiness across complex software environments. This role requires practical fluency across the software stack the ability to work directly with customers to explain technical implementations and resolve delivery concerns and the discipline to coordinate internal teams around commitments dependencies risks and client outcomes.

Key Responsibilities

• Lead client delivery execution for complex software implementations integrations deployments upgrades and production readiness activities.
• Maintain hands-on fluency across the software stack toassessimplementationfeasibility integration behavior configuration impacts environmentdependencies security considerations deployment readiness andoperationalrisk.
• Translate technical implementationdetailsinto clearclient-facing explanations delivery impacts riskstrade-offsand timeline considerations.
• Engage directly with customers to explain implementationapproach clarify solution behavior address technical concernsmanage escalations and buildconfidence indelivery plans.
• Coordinateinternalengineering QAarchitectureDevOps productsupportservicesandprogram teams aroundclientprioritiesdeliverydependenciesissue resolution andgo-livecommitments.
• Drive delivery discipline throughimplementationplanningreadiness reviewstechnical risk managementissue tracking release coordinationand transparentclientstatus communication.
• Providehands-on technical guidance during client delivery tovalidateimplementation approach troubleshoot blockers evaluate integration risks and ensure the solution canoperatesuccessfully in the client environment.
• Use delivery metricsclient feedbackdefect trendsdeployment outcomes support data andproductionreadiness indicatorsto improveclientdelivery predictabilityand implementation quality.

Required Qualifications

• Demonstrated ability to understand and discuss software architecture application design integration patterns deployment pipelines databases infrastructure security observability and production support at a practical technical depth.

• Proven experience communicating directly with customers including explaining technical implementations discussing trade-offs handling escalations and aligningclientneeds withdeliveryexecution.

• Strongtrack recordofcoordinatingcross-functional execution across engineering QA product architecture DevOps operations supportservicesand programteamsto meet client commitments.

• Ability to balanceclientdelivery leadershipwithhands-ontechnical engagement when needed to assess risk clarify implementation directionresolve blockers orsupport customer confidence.

• Strong communicationskills including the ability to present clearly to customers senior leadership and technical audiences.

• Strong understanding ofimplementationdelivery DevOps practices quality engineering releasecoordination operational support modelsproduction readinessand continuous improvement practices.

Preferred Qualifications

• Experience in customer-facing technology leadership roles supporting complex implementations enterprise integrations or mission-critical production systems.

• Experience supportingenterprisesoftware implementations inplatform retail technology payments commerce cloud or similarly complex technology environments.

• Background in platform modernization cloud migration microservices API strategy mobile or edge computing data platforms or high-availability transaction systems.

• Familiarity with delivery and reliability indicators such as deployment health lead time change failure rate mean time to recovery defect escape trends customer-impacting incidents and acceptance quality.

• Experience working in regulated security-sensitive or high-availability environments where reliability compliance scalability and customer confidence are critical.

Client DeliveryExpectations

• Operate as a credible bridge between customersclient delivery teamsproductleaders architecture and technical execution teams.

• Communicatetechnical risks delivery impacts quality concernsandimplementationtrade-offs inclearcustomerand businessterms.

• Demonstrate the judgment to engage deeply in technical details when needed while keepinginternalteams focused onclient outcomesimplementationqualityand deliverycommitments.

Success Measures

• Customer confidence improves through clear technical communication reliable delivery commitments and effective escalation management.

Client implementations deployments and readiness activities are delivered with quality predictability and alignment to business priorities.

• Technical implementations are well understood well communicated and supported by sound architecture and operational readiness.

• Cross-functional teamsoperatewith clear ownership transparent status and measurable progress against commitments.

Client deliverypractices improve over time through strongerreadiness reviews better planningclearer technical communicationincreased automation and data-driven continuous improvement.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical dental & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Required Experience:

Director